I booked an appointment with My Neat Freaks over a month in advance, and was really excited to have a professionally cleaned house right before Christmas in 2012.
I left my house unlocked and a note for the cleaners, as well as my own products for them to use (the company told me they used Mr. Clean and of course I prefer eco-friendly products). I also left my Dyson out for them to use and some Purdy's chocolates to thank them. I also specified that I wanted my living room, kitchen, bathroom and hallways done.
I am a normal person with dust and crumbs under my couches/ottoman, and along the edges of the kitchen and of course under the fridge.
I left for an hour, came home and they had been and left. They did not leave me a note or a checklist, and I was very disappointed that my floors hadn't been vacuumed or washed. I then noticed that my living room hadn't been dusted, my kitchen sink hadn't been cleaned, and my bathtub still had that pink stuff around the grout (gross I know but again, I left it there because I was paying for people to clean it for me!)
I emailed the company to let them know my floors hadn't been cleaned. The response was, "Anything that is important for you to have cleaned very well will take more time to do and should have been noted beforehand to accommodate the schedule." I responded that I assumed that the floors would be vacuumed and washed as that is what I was told the service provided (seems obvious that a customer would expect a maid service to wash their floors... or is it just me?)
I am so disappointed in both the service and the response from the company. What a waste of money.