Fridge stopped working. I called AC. Rick took model number, showed next day and peformed needed repair. After he left fridge was not fully defrosted and was not getting cool. I called AC to ask for advice. Rick said it would take long time. Half an hour later later he called again with some thoughts on how to speed up the process. Goodness, he was thinking about my issue, and took time to call. Five start for that! Also, the fridge seems to work again, so five stars again. Thanks Rick! Good service and good attitude are hard to find, and I do appreciate your srvice.