We bought a hot tub in October 2013 and paid it in full up front (bad idea). The product was never delivered as per an email from the salesperson that we'd receive it December 2013. We never saw our tub and were either ignored or treated disrespectfully , including a threat over the phone from the owner that he would sue us if we were successful in getting chargebacks on our credit cards. My BBB complaint with the full details (complaint #1652584) was ignored by the company. Well, we were successful in the credit card chargeback process because Polar failed to deliver a product that was paid in full, but there is still $1,000 from my chequing account that I could never recover. In my opinion this is theft. Its been nearly a year now and all I can say is avoid this company, I don't think they deserve your business or hard-earned money. I regret giving them mine.
- Approximate cost of services:
- $12,000.00