Polar Spas

Swimming Pools, Spas & Hot Tubs
5605 99 Street Edmonton AB T6E3N8
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45%

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Reviews by rating (past 12 months)

Reviews for Polar Spas

Average customer rating:
5.4 10 (86 reviews)

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Troppmann from Edmonton
Troppmann from Edmonton
1 review Edmonton, AB
0/10

Hot Tub

Hot Tub has had numerous issues in first few years. There service and support is none existent. Worst customer service I've ever encountered. WARNING DO NOT PURCHASE ANYTHING FROM THESE PEOPLE!!!

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kris shukaliak from Edmonton
kris shukaliak from Edmonton
1 review Edmonton, AB
0/10

Hot Tub Cover

I would avoid Chris Shaw and Polar Spas. I never once questioned the pricing here, and I bought everything they suggested as they did the original install of the tub. Sadly, the replacement cover was incorrect. No problem right? How about, SORRY? Admit fault and is there anything we can do to help? NOPE. Couldn't care less. Go grab that incorrect one and bring it back. If you want service... This is not the place to end up. There are many other facilities on 99st and I'd suggest you should give them a go. The poor staff that have to work Chris. Really showed his lack of character and business etiquette. Good service is easy to find.

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Michael Shandro from Edmonton
Michael Shandro from Edmonton
1 review Edmonton, AB
10/10

Bullfrog Hot Tub

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I bought my Bullfrog hot tub from Polar Spas and couldn't be happier. Not only is the product great, the follow up and service has been incredible.

The design of the spa is head and shoulders above other tubs. There aren't a bunch of small hoses inside that could cause plumbing issues in the future as they would with other brands of hot tubs. You need to go to the shop and see the tubs to understand how much better they are.

Also, the jet packs can be moved around to different positions, which I have found handy. I placed my two favourite sets on one side so that I can leave the lid half on and conserve heat.

I like having the tub as it gives my friends and I an excuse to hang out at my place in the evenings. Also, my children play in the tub all of the time. I keep the temperature lower during the daytime in the summer for them and they can cool off while splashing around in it.

I highly recommend the Bullfrog hot tub from Polar Spas!

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Shawn from Fort Mcmurray
Shawn from Fort Mcmurray
1 review Edmonton, AB
0/10

Hot tub Service -

I was having pump #2 problems with it turning on intermittently in Spring of 2014....after months of trouble shooting (filters, air block, fuses) with staff, finally determined pump needs to be replaced.... Guess what no records from previous service Dept had to fill out new service request in Oct 2014, then more trouble shooting, then got call from Chris pump on order, then received calls that I had to pay service charge and half for pump as outside warranty period...now the pump finally doesn't turn on at all......The never ending changing story... lack of customer service is crazy bad..............I am sure this is the reason they aren't a dealer for this hot tub manufacture anymore.......

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Company Response

Hello
Sorry to hear you are having issues, I do believe we just had a half hour long phone conversation that diagnosed an airlock. It is very important that we too receive all of the proper information when diagnosing service issues over the phone to ensure the proper resolution is given. We have no worked everything out your spa issue will be resolved shortly. Warmest Regards

Jeff from Edmonton
Jeff from Edmonton
1 review Edmonton, AB
7/10

Fire table

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Polar Spas had a great showroom experience. The sales associate Liz helped us find the exact table we were looking for. Liz also helped us get a great deal. Would recommend Polar Spas to get that patio product you are looking for.

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Dan L from Spruce Grove
Dan L from Spruce Grove
1 review Spruce Grove, AB
10/10

Bullfrog Spa

We are very happy with our recently purchased Bullfrog spa. Chris and Kaine were very knowledgeable on the product. Kept me notified throughout the shipping and delivery of the purchase. Would highly recommend polar spas to everyone.

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Jason from Spruce Grove
Jason from Spruce Grove
1 review Spruce Grove, AB
6/10

Polar Spas Hot Tub

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

My wife & I purchased a Polar Spa two years ago. The main reason we chose to purchase this spa was because of their easy maintenance ozone system. My wife has severe chlorine allergies and cannot be in any pool or spa that uses chemicals. Our overall experience is that the system works very well. Initially there was some misinformation regarding maintenance, however now all of the issues are resolved and my wife & I are very happy with our purchase.

1 of 1 people found this review helpful.
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Taras from Edmonton
Taras from Edmonton
1 review Edmonton, AB
10/10

Trinity Sauna

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I was most impressed with the service given by the two ladies at Polar Spas, I had been to several other suppliers for products and quotes, and decided on Polar almost right away, due to product knowledge, ability to meet my needs and price and to willingness to assist with delivery and assembly if needed. I look forward to using my new sauna, and to referring my friends.

1 of 2 people found this review helpful.
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Vladimir  from Edmonton
Vladimir from Edmonton
1 review Edmonton, AB
10/10

Pure Infra Finnleo Sauna

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

My wife & I purchased a Pure Infra Sauna today from Polar Spas. Shaina & Elizabeth worked together to find us the perfect sauna for our needs that was also in our price range. We learned a lot about Pure Infra Sauna's & are so excited for our Sauna to arrive. Thank you Polar Spas!

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Brady & Kelsey from Edmonton
Brady & Kelsey from Edmonton
1 review Edmonton, AB
10/10

Bullfrog Spa

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

My wife and I purchased our spa in July from Caine & Liz at Polar Spas. It was a great experience, both Liz & Caine made sure we were educated and fully aware of all aspects of a spa. We now have our spa and love it! The staff at Polar Spas have been following up ever since. Thank Polar Spas!

0 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Polar Spas

Polar Spas is a family run business that appreciates the importance of togetherness and the enjoyment it brings. In understanding that customers share these values with, Polar Spas strives to make the purchasing and maintenance of a hot tub as worry-free as possible. The easier a hot tub is to ...
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