I hired NY Bathtub Reglazers to reglaze the tub and regrout all the tiles in my small prewar, subway-tile bathroom. Chris came out to give me an estimate within a day or two of me calling his office and was right on time for the appointment. He gave me an honest assessment of my bathroom situation and the estimate seemed reasonable for a 2-day job. Raymond, the technician, was sent within a week of me deciding to hire them and he was amazing. Not only a pleasure to deal with, he was so professional and very knowledgable about all things 'home improvement.' He walked me through the whole process and told me what to expect since my tile situation was not ideal. These tiles were probably laid in 1935 when my building was built and the tub was surely the original (80 years old). He worked tirelessly and was so respectful along the way. He knew I was hoping for as close to perfect as possible and made every effort to do that level of work. I would highly recommend this company and Raymond, in particular. My tub looks amazing and they give you care instructions, that are reasonable, to keep it that way. The tiles combined with the tub make the bathroom look brand new. To top it off, I replaced hardware all around: towel bars, sink faucet, etc. and I couldn't be happier. They made a difficult old bathroom shine again. Thank you for a job well done!