Chicasa Design

Bathroom Renovation
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

93%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Chicasa Design

Average customer rating:
9.5 10 (50 reviews)

Sort by

Charlene in Toronto
Charlene in Toronto
1 review Toronto, ON
10/10

Bathroom Renovation

I am so happy with our new bathroom! Chicasa Design did a fantastic job and was an absolute
pleasure to deal with. He was honest, clean, timely and made sure to give me status updates
on progress and next steps. Our old bathroom needed a completely gut - it was dated, had
gross bathroom fixtures and had minimal storage. Rory transformed my bathroom and we couldn’t
be happier. I would recommend Chicasa Design in a heartbeat. Thanks

Was this review helpful? Yes No
Company Response

Thank you Charlene it was my pleasure to work with you and your family.

Amir
Amir
1 review Toronto, ON
10/10

Main floor, and basement fireplace

Mo is the nicest contractor I have meet so far,. He was on time, his pricing was fair, and he is very professional. My favourite part is the finish, it is very well done, and everything was done the way I wanted it to. Thank you again Mo!

Was this review helpful? Yes No
Company Response

It was a pleasure working with you, hopefully we will see you again in the future.

iMAN4 G.
iMAN4 G.
1 review Markham, ON
10/10

Office Project

Chicasa Design’s team of young professionals helped us create our dream office space. The designer had an impeccable taste and was very creative. The team is dedicated and highly skilled, therefore, working with them was a breeze. Their attention to detail was evident in all stages of the project including planning, budgeting, obtaining permits, material selection and the renovation process. We are very happy we chose Chicasa Design for this project and would definitely work with them again.

Was this review helpful? Yes No
Company Response

Thank you for taking the time to write about our work Iman. It was a pleasure working with you on this project and hope you are enjoying your new office.

Florence
Florence
1 review Toronto, ON
0/10

Whole home renovation

I initially gave Chicasa Design a positive review due to being pressured by one of the partners, Ali, to give them a 10/10 even though at the time, I would have given them a 7/10 at best. However I wanted to be nice and maintain a good relationship with them, especially since I liked and really trusted one of the partners, Mo, at the time. But ever since I gave them a positive review, they have not honoured their contract to guarantee their work for at least a year post-renovation. I am disappointed with Chicasa as they have been ignoring our calls and requests to finish repairs for over half a year now (probably because they no longer needed anything from us).

I should have been honest in my initial review and mention the following:
- They were 5 weeks late and told us the night before we were supposed to move into our home that they weren't going to finish the reno. Why only tell us the night before after we already packed and had movers booked. They asked for 1 more week and promised 100 percent completion but that never happened. Not only did we have to scramble to find last minute accommodations for a week, but they never paid us the late fee in the contract (which ended up being at least $9000). They did not complete the work in the 1 week they asked for and were in our home slowly completing the renovation for the next 5 weeks. This was one of the worst experiences in my life and a nightmare living under renovation, especially being 6 months pregnant at that time.
- We chose them even though they had the highest quote because we thought they could be relied upon and give us the highest quality that they promised. They ended up doing a sloppy job towards the end which is why we were forced to request way too many fixes than what should have been acceptable after the renovation was "done".. and even with some fixes done, it was far from perfect but I was feeling fatigued with living under renovation at that point and just wanted it to be over.
- Having lived in the home for over 6 months now, I see shortcuts taken everywhere, which did not justify the price they charged us. They claimed to have a full team of experienced professionals but we found that the workers they had were mostly inexperienced or they used some cheap subcontractors, which is why the quality was not up to par considering they claimed to be a luxury builder and charged luxury prices. For example, they showed us one of their other job sites and claimed they only use the best painter in the city. The paint job in our home is not good and had to be redone in some places (it's still not great).. let's just say I could have done a better paint job.
- During the quotation process, they refused to break down the quote by item which was a big mistake in hindsight because most of their promises ended up only verbal and I wish I had it on paper.. it ended up being my word against theirs.
- They were even dishonest at times. For example, they simply changed the glass of an exterior door instead of giving us a brand new door that we paid for (I don't think they thought we would notice).. but I chose to overlook it as I wanted to deal with bigger issues at the time.
- Part of the reason I chose them was because they guaranteed their work after the job was done.. They kept saying that they were busy with other projects every time they were scheduled to repair something... What client wants to keep hearing that or why should I care? I tried to be nice and understanding but at some point, they took advantage of it and made it an excuse every time. Now that they have gone completely missing in action and ignoring my calls, I am worried for what would happen if something big broke especially since they did a sloppy job in the end.

I am beyond frustrated and could go into more detail but will leave it at this. Overall, I do not recommend Chicasa.

Was this review helpful? Yes No
Company Response

Dear Florence, thank you so much for taking the time to write about us. Working with clients like you is always a pleasure and an amazing experience. We are glad to know you are happy with what we did! Please do not hesitate to contact us if you have any inquiries/concerns

me.rahulthukral17
me.rahulthukral17
1 review Toronto, ON
10/10

Bathroom Renovation

I normally don’t give glowing reviews, but Chicasa Design earned it! They did a great job in my parents’ house for their bathroom reno, paint and pot lights in the living room. My parents are very picky and were looking for a company to get the job done quickly and with a reasonable price. I heard about them through a friend of mine who had worked with them last year for their house renovation and I decided to contact them. They came in for a free consultation and my parents liked them right away. Ali was very professional and genuine and broke down the costs for them in the quote and explained the process really well. They took us to their showroom and the designer helped us select the material. They never pushed us to spend more on expensive material and wanted to ensure we stay within our budget. Every inch of the project went well and was completed within the time specified. This is why we highly recommend them. My parents love the look of their home and are going to hire them again for the basement. Thank you Ali and Mo for the great work!

1 of 1 people found this review helpful.
Was this review helpful? Yes No
Company Response

Thank you for your kind words, we are definitely looking forward to working with your family again. Amazing hospitality, and amazing experience. Cheers

Sahara N.
Sahara N.
1 review Toronto, ON
10/10

Full house renovation/remodel

My house was renovated by Chicasa Design in August-Sept of last year. Their exceptional team worked tirelessly to bring our drems to reality. We had looked at numerous websites/watched many videos to decide what we what we wanted. Initially we we weren't sure if they would be able to deliver what we wanted in terms of custom designs, etc, however, they showed exemplary service and dedication and the final result was stunning. They performed every aspect of the project meticulously and efficiently to save us money. Their team was always available to answer our questions and helps us figure things out. After the renovation completion, they visited us a few times to ensure things were running well. This was greatly appreciated and helpful. We would highly recommend this company and would like to thank the whole team for their professionalism.

1 of 1 people found this review helpful.
Was this review helpful? Yes No
Company Response

Thank you Sahara,

Really appreciate the kind words you have given us. We love to treat our clients like family, and you did the same back. Nothing but great hospitality and appreciation. Looking forward to working with you guys in the future.

Thanks,
Ali

azin.shirani
azin.shirani
1 review Richmond Hill, ON
10/10

Kitchen renovation

Chicasa Design surpassed my expectations. In the past, I’ve had problems with other contractors not delivering on their promises and not doing what I wanted. That’s why, initially I was skeptical (especially given their team is mostly comprised of young folks). however, Chicasa Design delivered exemplary service and everything was done under our estimated budget. During the renovation of my house, they found some problem areas when they gutted the kitchen, but they were so kind and helpful and offered us inexpensive solutions to get the issue resolved soon. We witnessed how much they care about their clients and take full responsibility for their work. Our new kitchen looks great and everyone loves it. Thanks to Ali and their team and I and look forward to working with them again.

1 of 1 people found this review helpful.
Was this review helpful? Yes No
Company Response

Thank you Azin,

Such kind words. It was definitely a great experience having such a great client like your self. Looking forward to working with you again.

johon in Toronto
johon in Toronto
1 review Toronto, ON
10/10

Great job

Chicasa is truly the best renovation company in Toronto. Great job done and everything was taken care of from A to Z. Their designer is really professional too. I would highly recommend if you are looking for a company that has organization and good work ethic.

Was this review helpful?
Company Response

Dear John, thank you very much for your kind words. We always strive to provide the best service to all our clients and we are happy to know you had a good experience with us. Please don't hesitate to contact us should you have any questions or concerns.

Graham from Old Toronto
Graham from Old Toronto
4 reviews Toronto, ON
10/10

Bathroom Renovation

My wife and I are extremely pleased with our bathroom renovation! This was a down to the studs redo of our existing main bathroom. Chicasa completed the job on time and on budget. Along the way, Ali and his team made many great suggestions in terms of design, tiles, finishes, etc. that would complement the space. Ali was very accessible, sending texts from time to time as to ideas and solutions. As a Creative Director, I am extremely detailed oriented and my expectations of all things design is very high. I’m happy to report that the design and execution were flawless. I’m amazed! Everything looks great and works great. Mo was also very collaborative, super nice and highly skilled. He went above and beyond to ensure we were happy with the work. No detail was overlooked.
Projects like these can be very stressful, Chicasa has been an incredible partner and collaborator who deliver. I would highly recommend them especially to those who are detail obsessed. We will definitely look to them again for future work. Thanks guys!!

Was this review helpful?
Company Response

Dear Graham, we appreciate your kind words and are very pleased to know that you and Dana are happy with the end result of your bathroom renovation. Please do not hesitate to contact us if you have any questions or concerns. It was a pleasure working with you and we look forward to doing business again in the near future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Chicasa Design

Why We Build You deserve a home that is custom built to accentuate your personality. We are here to fulfill that desire, we are here to build you a chic-casa. Need a small renovation done or a big one ? We’ve got you covered! We’ll take care of all the ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Bathroom Renovation pros in Woodbridge?