Performed Unauthorized Work at My House
This company performed unauthorized work at my property.
A tech came with my permission to solely diagnose a problem with my furnace. Upon leaving he handed me a bill for more than double what it was to cost just to diagnose my furnace. The technician was adamant that payment for this work was required and I didn't feel in a position to get into a heated debate in front of my tenants while on my property.
I gave the cheque to him to leave and shortly after called his office to report the problem. I spoke with Karen (the owner/ owner's wife) and she had agreed that she would get back to me after speaking with her technician. After about a week, my cheque was withdrawn from my account and had received no phone call. I called the day after and spoke with Karen. She claimed to speak with her technician and told me that he thought I was aware he was doing work. I then asked about why they had deposited a cheque before getting back to me and not coming to a resolution and Karen - the WIFE OF THE OWNER /OWNER - claimed that it wasn't her dept.
Currently have been in touch with the College of Trades, and consumer protection Ontario and investigations to follow.
- Approximate cost of services:
- $250.00
- Company Response
After reviewing the paperwork it indicated that you initialed approval for the work to be performed and signed to indicate satisfaction with the work performed. In our conversation you noted that we arrived quicker than anyone else would have and that you were satisfied with the service. I regret that you have now decided to pursue this further. Hopefully we will all bring resolution to this situation.