After meeting with and getting quotes from a few different underpinning companies, we selected The Underpinners to excavate, underpin and waterproof our basement. We had never done any major renovations on our house, so our biggest fear about undertaking this project was how it was going to impact our home life – whether it be noise, dust, or just the general unease of having total strangers working in our home. Throughout the project, we never once felt uncomfortable or inconvenienced.
The crew was punctual, well-organized and very personable. Once we had a firm start date, they showed up on time (in the middle of a snowstorm, no less), ready to hit the ground running. We had numerous compliments from neighbours – some of whom we had never met before – about what a wonderful crew we had working at the house. The guys were courteous enough to help my pregnant wife and 3-year old son navigate through dumpsters and discarded waste when they returned home in the evening. They also stopped working outside when the local daycare would walk their children past the house.
Inside the house, they were efficient and worked incredibly hard. Every night, I went down to the basement and would be amazed by their daily progress. The dust was very well contained, and the site was always cleaned up before anyone headed home for the night. Most evenings, they slipped out without us even knowing they had left. Daniel, Stephen and their entire crew were always available to answer questions or provide us with updates as the project progressed. The few issues that did arise were always discussed and addressed in a timely manner.
Our basement in its original form was damp and unfinished, with approximately 6 feet of clearance. We now have a completely waterproofed basement (including a new sump pump, new weeping tile and a sewage ejector pit), plus over 8 feet of clearance. The difference is unbelievable.
The work was completed to the highest standard with minimal upheaval. Almost as importantly – it was completed on time, on budget and to the exact specifications of our architect drawings.
We are so incredibly pleased that we selected The Underpinners to dig our basement, and thoroughly enjoyed working with Daniel, Stephen and their team. We would highly recommend The Underpinners’ services for any of your underpinning and waterproofing needs.