Bryan spent a lot of time on the phone and through email to educate me on how leaks typically occur in the basement and on what things that I could do on my end to first troubleshoot.
Afterwards, him and his son showed up on site to assess and perform a water flood test and was able to very quickly determine the point of entry.
I was provided a number of different options for repair, along with a 'what would he do if it was his house' recommendation which I ended up taking. Following Bryan's recommendation, I ended up saving myself a lot of money as well as learning a lot as well.
I really appreciated the time that was spent educating as well as his honesty as it speaks volumes about his character. People like him are few and far between.