Owner Peter Bird took the time to respond to any and all questions to my satisfaction before booking the appointment. He set up a time window of between 9 am and 11 am, and the service man (Matt) was done by 10:10 am, taking with him my old A/C, as well as the packaging for the new one. The quoted price was the price on the invoice and was the price I paid down to the penny. Before leaving, Matt answered any and all questions regarding maintenance, winterizing, and how to get the four way airflow working.
They installed a Friedrich CP10G10B window A/C, which has a very good Energy Efficiency Rating of 12.2, and thus far it's worked like a charm. The weather has been smoking hot the last few days and yet it's a comfortable 70 degrees fahrenheit in the front area of our apartment where the A/C is installed. That's with the unit set to 75 degrees fahrenheit, so I'm impressed. These guys service Friedrich air conditioners as well, so should I have any problems I know who to call. All in all a terrific customer experience with no muss, no fuss for me. The old A/C is gone and the new one is in, and I'm a happy customer. Thanks Golden Plug Air.