Ecotech Windows & Doors

Windows & Doors Installation & Service
34 Futurity Gate #7 Vaughan ON L4K 1S6
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HomeStars  >  Windows & Doors Installation & Service in Old Toronto  >  Ecotech Windows & Doors  >  Delayed, Incomplete Work and Credit Card Disputes
marie in Toronto
marie in Toronto
0 reviews Markham, ON
1/10

Delayed, Incomplete Work and Credit Card Disputes

Would not recommend this company. We paid eco tech approximately $15000 to replace 14 windows, a front door and do some aluminium window capping. Initially, we were told they were a Window Wise accredited company, which we later found out they had lost that accreditation. On the day of install they didn’t inform me that the front door wasn’t ready and didn’t complete the capping. When I called I asked them to withhold some of the funds as it was not completed. They charged my card anyways. I had to call to get them to refund the $650 again (even though the door that was not installed was valued at $3500). They also provided windows with the incorrect type of frosting for all 3 bathrooms. They said the door would be ready one month later and scheduled a new install. Well, the door wasn’t ready but no one called to tell me or give me a time line as to when it would be ready. They said they would send a someone to replace the glass panes with the correct style of frosted glass. So the guy shows up a week later… one of the panels is not the right size. They left one of the sliding windows with two different styles of frosted glass. Finally, after many phone calls, the front door is ready. The man comes to install it, but there’s a dent in the door frame and he doesn’t do the aluminum capping. I specifically wrote on the installers form that I do not give permission for the company to charge my credit card as the job is not complete. They charged my visa the full amount anyways. The capping was $100 and I am still getting a quote to replace the door frame from another company. They have now stopped responding to my emails regarding the incomplete work. This was a very stressful and unsatisfactory experience using this company. Would not recommend.

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Company Response

Hello Marle,

We're sorry to hear about your experience, this is not how we strive to conduct business. Keeping our customers happy is our number one priority. Delays with the current virus have caused a lot of delays with our service and production times. Unfortunately it has been a lot of uncontrollable events. Please give us a call at 1-888-880-6827 or we can reach out to you if you prefer at a time convenient for you.

Ecotech Windows & Doors