Ecotech Windows & Doors

Windows & Doors Installation & Service
Vaughan ON L4K 1S6
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Stiven in Saint Catharines
Stiven in Saint Catharines
1 review Saint Catharines, ON
0/10

Front Door still not fixed

I was happy with the work they performed and I'm still happy with the windows, now the front door is total caos... and it is sad that has to come to this point I didn't really want to leave a bad review.... Here's the story, the front door had a paint issue and Ecotech got a replacement after a few (4-5) months, Dina even thanked us for being so patient and honestly I don't mind waiting as long as the job gets done right... As I mentioned on my previous review, Leo and his team did an amazing job doing the windows and door install and I hate the fact that the front door had an issue. So everything was great until this other person came to replace the door, for a "NEW" one which is all beat up on the sides and looks like they ran out of paint and you can still see white stripes from a brush. The installer, Alexander, that came to do the replacement really messed up the work Leo did, first he scheduled an installation date and never showed up, my wife called him since it was pass the time he said he was showing up and he said oh yes I'm not coming, I was going to call you later... REALLY???. Then, when he showed up and did the replacement he did a lousy job, broke a screw that holds the door to the frame and said, NO WORRIES THERE ARE ENOUGH SCREWS TO HOLD IT...AGAIN REALLY??? I guess when he buys a brand new car he doesn't care if it is scratched or dent or if is missing a cylinder.... He also forgot to install the bottom weather strip, my wife asked him why there was an opening on the bottom? and he said OHH I ALMOST FORGOT..... AGAIN REALLY???? Unfortunately, because of work, I was not present during the replacement... Then when we try to lock the door it was impossible, I had to take the handle apart because he tightened it too much so you almost had to break the key to get the lock to turn... GOOD JOB BUDDY!!! Also there is a lot of outdoor noise filtering thru the door which didn't happened to the previous one... and to top it off, during the winter I had a cold draft coming from the bottom of the door and what do I find out? the screws are stripped and the weather strip is flapping around. I keep calling DINA but it looks like she is just ignoring my calls now... Hopefully this way I can get the issue fixed....ohh and when my wife mentioned to the installer about the crappy paint job on the sides of the door he said you won't see that and it can be fixed with touch paint.... WOW!!!!

Approximate cost of services:
$15,000.00
4 of 4 people found this review helpful.
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Company Response

Stiven, we really do apologies for our installers mistakes. For his mistake even after we changed the door for you once. He scratched the door himself, rest assure that we have already ordered you a new slab and will be coming to your home to change it within the next two weeks. Apologies and thank you for your business. Furthermore we have dismissed this installer from our organization and no longer works for us.