Ecotech Windows & Doors

Windows & Doors Installation & Service
34 Futurity Gate #7 Vaughan ON L4K 1S6
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0 reviews , ON

Questioning quality

Id say the windows looks great and work great. However one window I can not use. Upon cleaning them the window torqued and a metal bracket popped out of place that holds the window in the sash I tried to reinstall it but that was impossible. I had to call to book a service call one day after installation. This appointment was a month out which is crazy considering windows where just installed someone should be out immediately. My main concern is if this happened one time that easily is this a common problem with these windows I wont be cleaning the inside of the windows very often due to this issue
As for the install the workers did a good job removing the old windows and re-squaring the frame for the new windows they worked hard all day and finally sealing up the windows around 7pm which left a horrendous smell in my house over night The toxic chemical left me with a headache even with my windows open There should be a better product in the market that does not off gas thats much My last issue was the finishing touches they applied a caulking over the nail holes and I wish I had told them to stop. The end of day rush showed in the sloppiness I realize it was a long day for them but would have rather not had any caulking considering I had to deal with it prior to painting the trim

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Company Response

Thank you for choosing EcoTech Windows & Doors. We apologize if there was a defective part. Our windows come with a lifetime warranty, unfortunately we have a large volume of business going into the summer months and we are working on expanding our teams to accommodate faster response times to services. We appreciate your business and support.

EcoTech Windows & Doors