I would rather give a negative 5...They are not true to their word and false..... After paying them a few hundred dollars to remove a birds nest for us, they sprayed some sort of product (clearly did not work) and added a preventative screen to the location for preventative measures. They provided a receipt upon completion for our bird nest that needed to be removed- the receipt clearly stated that "Atlanta guarantees for a period of 1 year" and the gentlemen that had come to remove the nest also verbally mentioned that if any issue they would come back as per the guarantee. Not even a year later, the birds have returned and built a new nest directly onto the spikes. We called the company to notify them and Aileen said "they do not offer a guarantee" and she did not believe that the birds have built a new nest directly on the spikes. Her excuse did not make any sense and also stated that that it is "the season for birds to return"....of course it is the season, but it clearly states on the receipt that Atlanta guarantees1 year! She said they would have to charge to come out. Be warned that this company is not true to their word and I do not recommend booking with them. Do yourself a favour and find a pest control company that keeps their promise!