Hired Hanks based on a recommendation after being strung along by another company. They booked me in right away and an electrician named Steve was put on the job. He an his partner, Graham, were terrific and fun to have around. Very careful of my home, took off shoes/vacuumed etc. Great with my dog snooping around them and generally very pleasant to have working here. Had to come back and forth a bit while working on other projects too (they're busy so scheduling must be a bit of a challenge) but communication was great all round. They only thing is that they were significantly more expensive than other companies - I was a bit horrified by the bill. My fault, I should have got a better idea of cost before they started.