Thank you for choosing Appliance Force and the review. I'm glad we were able to help we always try to advise customers on the best option available to them whether it's to replace or repair.
An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
Thank you for the review and we are glad we were able to help you.
The technician normally tries to reschedule the return visit within a day or two when in the customers home when parts are available but this was not an available option due to the customers availability. All our parts are Manufacturer supplied or OEM approved and come with a warranty, not online discount third party parts. In addition as identified on the work order and approved by the customer the technician replaced the plastic venting which is no longer allowed for dryer venting as it is a fire hazard. We do charge by the "Blue Book" flat rate for repairs which we feel is a fairer way rather than pay depending on the speed and expertise of the technician and number of trips it may take to complete the repair.
Jack, Thanks for the great review and I am glad that we were able to look after your needs promptly and efficiently.
Thanks for your business! The Appliance Force Team
Thank you for choosing the Appliance Force Team and we look forward to providing any future Appliance service needs you may have.
I am sorry for the shorting out/sparks from the burner when it was turned on for testing as this was very unexpected and wasn't the reason we were called. While the sparking occurred in front of me I didn't realize there was any safety concern for other people behind me in the room as we take safety very seriously. Upon closer examination it was the built up of food particles had eaten through the insulator and caused the short which caused the sparking you saw. Once again I apologize if the sparking scared you or your child but I assure you there was no danger to either of you. While its true I did not initially offer to replace the shorted components however it was because you had indicated that you were simply going to replace the stove because of other additional issues so putting new parts on a stove that was being replaced seemed unnecessary. After your request I did agree to replace the burner and we have since returned and repaired the shorted out burner and switch at no cost to you.
Rachelle, Thanks for the review and I am glad that we were able to look after your needs promptly and efficiently. Thanks for your business! The Appliance Force Team
Thank you for your kind review and recommendation. The Appliance Force Team
Thank you for your response and I am glad our tech was not only able to fix the machine but also advise you the operation of it we pride ourselves with taking the time to do that on every call. The Appliance Force Team
Thank you for your business
The Appliance Force's team of Appliance professionals have over 30 years of experience providing Calgary appliance repair services. With Appliance Force you will get professionally trained technicians who will deliver efficient and timely service tailored to your situation. From a washing machine repair to a refrigerator installation, our technicians will treat you and your home with respect.
Each member of our repair team is a provincially registered professional technician, which means you can count on us to do the job right the first time. Our repair team is committed to exceptional customers service, so you can be guaranteed clean, friendly and profession service with every visit.
We promise to:
• Provide prompt, efficient, timely service
• Charge by the job not by the hour
• Guarantee on all work and parts
At Appliance Force we service all major household appliances including:
Washing Machines
Clothes Dryers
Refrigerators
Freezers
Dishwashers
Ovens, Ranges and Stoves
