My wife and I brought Rob in to meet and quote on a design for our yard. He was here an hour and quoted 14,000.00. We gave him a deposit for 1,400.00 at the time January 24th, 2016. On February 8th, 2016 my wife phoned to let him know we could not afford to do it this spring. We thought it was odd he didn't want to return the deposit he would hold it. Now we have sold our house and moving to a condo. He refuses to return the deposit - he has two tacts 1. it was to compensate him for the visit or 2. he will hold the deposit for 10 years against future work we might do.
I would not use this company unless you can afford to lose your deposit.