5 kW solar panel system installed on the roof of my house.
None of the workers who showed up were skilled, with the sole exception of a carpenter who was needed for a day.
Communication from Grasshopper was limited to canned messages which failed to address the twists and turns our little project took effectively. It's as if no one over 25 was ever involved and empowered to do a thorough job.
However, more than eight months after signing a contract, Grasshopper did complete all the important parts of the job, allowing us to achieve our main objective, social responsibility for power in ways that were within our means.
I would never hire them for a commercial project. If you hire them for your home, know that they will get it done. Only, however, after much more effort than you would normally expect to put in, over a longer period of time than a focused, experienced, smaller contractor would take.
- Company Response
Thank you for your feedback and bringing this to our attention. It is our goal to make it a positive experience for all our clients however, there are several steps that need to be taken in order to complete a project upon signing a contract. This involves applying for microFIT, completing an onsite assessment, designing your system, getting approvals and permits from engineers and submitting paperwork to your local distribution company. Approvals from the IESO alone can take up to 8 weeks. Once Grasshopper receives an approval we have six months to complete your project. It is our intention and in everyone’s best interest, to complete your project quickly and safely; however due to unexpected constraints there can be delays. All our technicians are trained and licensed for the responsibilities they are assigned and if requested documentation can be provided.
Please contact our Client Care team at 1-866-310-1575 - Ext. 100 should you have any questions or require further clarity. Thank you.