Our fridge stopped functioning. A technician from appliance repair team came, recommended a new compressor. We hesitated. The cost of a new compressor is high- almost as much as a new fridge. We were to go ahead and by a new fridge. The technician convinced us by saying that the new compressor would be guaranteed as long as we have the fridge. We agreed to it. Another technician came to install. After the installation, we talked again about the great guarantee. He mentioned that it was in fact not true, and that we had a 30 days guarantee. He recommended we called the office to sort this out. After talking to several people who said that nothing could be done, we were able to get in touch with the manager. She also said that the guarantee was 30 days and that she would do nothing for us. It does not matter what we were told as this is not how it worked. She was not interested in hearing me, hearing the fact that we were given false information, giving me anything to make us feel like customer experience matter to them. Why would we have ever bought a new compressor (which is almost the cost a of a new fridge) with a 30 days guaranteed. We would have bought a new fridge which was our initial idea. Not even 2 months later, the compressor has now stopped working... We will now get another company in and are curious to know if the compressor installed was even a new one or in any good working order... We obviously wish we had better research the company.
- Approximate cost of services:
- $1,900.00