JPS Furnace & Air Conditioning

Heating & Air Conditioning
Calgary AB T2G 1Z1
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Francis
Francis
3 reviews Calgary, AB
7/10

Beware of Hidden 'Call-out' fee for doing NOTHING

Calgary

Updated:

I called JPS Home Heating and Air Conditioning for a potential issue with my furnace. They responded quickly and overall good attentive service. Will use them again in the future.

Approximate cost of services:
$70.00
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Company Response

Frank
These are our values we live by day to day !

Thank you for taking the time to write about your experience.

President
James Strilcic

Previous versions of this review:

Francis
Francis
3 reviews Calgary, AB
1/10

Beware of Hidden 'Call-out' fee for doing NOTHING

Calgary

I got a question abour my newly installed furnace that has a JPS sticker on it. So i thought I'd give them a call enquiring. James answered my call offered to send over a technician, WITHOUT mentioning any fee or charge. I thought that was excellent service. The service guy came, opened up the back of the furnace, and gave me a talk on replacing filter EVERY month or my warranty would be forfeited (a new filter EVERY month really?? My guess is that they're going extreme to push unreasonable responsibilities onto customers so they wouldn't have as many service calls incl. normal wear'n'tear). He didn't change or replace anything. Now I received a 'call-out' bill of $70. I'd appreciate if he had mentioned the fee in advance; I thought it's covered in warranty/post installation customer care as the furnace was newly installed.
Oh I was also told labor is not transferable to new owners after installation. I suggest anyone with furnace service needs look elsewhere.

Approximate cost of services:
$70.00