Aire One (Aire One) Heating & Cooling

Heating & Air Conditioning
Mississauga ON L5T 1V9
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HomeStars  >  Heating & Air Conditioning in Kitchener  >  Aire One (Aire One) Heating & Cooling  >  Entire Hydronic in-floor system, air con, hot water,
Michael in Toronto
Michael in Toronto
14 reviews Toronto, ON
7/10

Entire Hydronic in-floor system, air con, hot water,

We hired them to install a basement in-floor heating, main floor - in-floor heating, split unit air con, new (replacement) rads on 2nd floor and a humidifier system. This type of work is not typical of the work they do. They work mostly on forced air systems. Accordingly, this review is likely unusual for them I presume. In fact, our sales rep - Darren - as we later realized and became evident - had never done work on a hydronic system. This became very evident as I note below. Further, as he left the company, the ball was somewhat dropped on our job in terms of management. Eventually, it was completed. The owner - Mathew - came out to view the job in order to push along the work when our contact left. I would trust Mathew to ensure a job is completed. He appears to be someone who stands behind his word. We have since purchased a humidifier from Aire One.

The price we paid for our job was competitive. It was on the lower sides of tenders but not unequaled. Estimates ranged from about $35,000 to $45,000 for our scope of work.

The work was contracted out which resulted in some 'broken telephone'. There are some cold spots in the floor in key areas including in front of basement kitchen sink, bottom of basement stairs and one basement bathroom. These problems are not fixable due to the nature of in-floor heating.

Our air conditioning (split unit on 2nd and main floor) work as expected.

Aire One has a very large of products ie boilers, indirect water tanks, etc which was a factor in our decision to use them.

Overall, I would recommend using them.

Approximate cost of services:
$35,000.00
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Michael in Toronto
Michael in Toronto
14 reviews Toronto, ON
0/10

Entire Hydronic in-floor system, air con, hot water,

AVOID Aire One. The company is very unprofessional. They did not install the system well. They failed to instal parts of the system (humidifier). Parts of the house are cold.

We hired them to install a basement in-floor heating, main floor - in-floor heating, split unit air con, new (replacement) rads on 2nd floor and a humidifier system. They did not honour their contract, did a terrible job on installing the rads and in-floor as follows:

1. They failed to remove the old system as specified on the contract. We had to pay to have parts of it removed.

2. They did not coordinate the project with our contractor causing headaches and cost overruns for us - despite repeated calls and discussions.

3. They overinvoiced us for work.

4. They invoiced us well before parts of job were completed.

5. One basement bathroom is cold. There are cold spots in the basement and main floor.

6. They failed to set up the zones as repeatedly discussed.

7. They will not honour their contract. They want us to pay for part of install of a humidifier - which is their job.

NEVER NEVER NEVER use AIRE ONE.

Michael

Approximate cost of services:
$35,000.00