Beware of Save on Spas!!! I have never dealt with a company with such terrible customer service as this before. Ever! ! I have never had to write a bad review for anything purchased before.
We happened to walk by the Save On Spas display at the Toronto International Home Show. We had no intentions of purchasing a spa that day. We had never even looked at spas before. My son was fascinated with the water in the hot tubs so we stopped to let him look. They immediately latched onto us and started their sales pitch. They told us the spa was retailing at $22,000 and we could have it for $10,700. We had no idea how much a spa cost. We had never looked at any before. Well, what a rip off . Another spa dealer told us after that there's no spa in that category that cost that much and the things they were telling us were not true!! Then they told us there was absolutely No chemicals to put into this tub that it runs on an ozone system . Again not true. We find out from a reputable spa dealer that you do have to put chemicals in it or you could get legionnaires disease!!!! Plus they did also admit a week later that you do have to put lithium in the tub. Lithium is A Chemical!! I could have put my family at risk of some terrible disease!
But unfortunately too late for us we had already signed the loan application and all they can say is Final Sale!! They would not give our deposit back even though we were told during a phone conversation to come down to their store for a refund but when my husband went down they changed their story. The guy who called himself the Manager said they would go ahead and put the loan application through even though we said repeatedly We Do Not Want The Spa!! We even offered for them to keep the $700 deposit and cancel the contract, but again they would do nothing to help us at all!! Unbelievable! False advertising!! We are stuck with a spa that we Do Not want which I am currently trying to sell on kijiji at a loss to us. Again Please Beware of Save On Spas! I would never want this to happen to anyone else!
