We bought a Viking hot tub from the Save on Spa people at the CNE strictly based on the quality of the hot tub. We got the usual high pressure sales pitch you expect at these shows. We scheduled delivery for mid October as we were moving into a new build and wanted to have the tub site well prepared. The first problem came when we received a call stating they couldn't meet the date they arranged. Had to call the electrician and cancel that date. The second date they promised, they actually met. That was the best part of our dealings with save on spas: the delivery people were excellent and the lead person went out of his
way to ensure the tub was placed exactly where we wanted it.
We were advised we had to attend "spa school". This was a joke. After I set up a date to attend, the confirming email back stated "spa school Vaughan". There was no Vaughan location and after placing a phone call, was told we had to go to Mississauga. We had already traveled for 1-1/2 hrs and were rather put out at traveling another 40kms. We got a very lame apology for their mistake. None of the mgr's in Mississauga wanted to speak to us. At spa school, we learned nothing we had already learned about our tub. We did however, get a detailed printout of a water sample they asked for, but I did have to remind them to test it.
In closing, we are very pleased with the hot tub we purchased, but not the overall experience we received by the seller.