Eagle

I purchased a voucher from one of the deal sites. What seemed like a very good deal of 4 hrs of cleaning for $39 was NOT worth the hassle of booking and dealing with the very rude and unprofessional owner who answers the telephone.

The first incident: I cleared my place up and left my condo with my baby so and returned 4 hrs later to find out that the cleaner did not show up?! I called the owner to complain and she replies 'don't blame me'. She was giving me a sob story of how busy it has been with all of the deal sites and kept trying to blame the cleaners for their mistake rather than take responsibility for hiring these people and apologize to customers for the inconvenience.

I gave them another chance by agreeing to re-book for a few days later cause my place was filthy. The owner tried to squeeze me in for sat morning and said she would call me back the next day to confirm if it were possible to squeeze me in. No call from her of course so I called back the day before the scheduled cleaning and she confirmed that someone was coming the saturday morning for 8am. I have a little baby so it took quite the effort to get up early and try to get out of the house before the cleaner's got there. 8:15 rolls by and no cleaners so I called the owner to tell her nobody has showed up yet and she asked me 'didn't you re-book for 2:00pm'. I was furious! She then pretended that 'oh I thought you were somebody else'. She then tells me that the cleaner who was supposed to come couldn't make it cause her daughter was bleeding (yeah right). Then she tries to appease the situation by saying, don't worry we'll send somebody for sure immediately. I find out through text message 2 hours later (which wasn't supposed to be to me but to her friend) that that the cleaner that was supposed to come couldn't find my place and needed her friend to go as a last hope.

In the end, the place was cleaned adequately; however was not worth all the hassle and incompetence from this company. Never again!