NEVER EVER AGAIN! HORRIBLE and DISGUSTING! This is the WORST service ever we've received from a cleaning agency. I'd rate it with negative mark if it was possible. We've had an experience with 4 other agencies and always were satisfied with their job. We bought 2 vouchers for 3HR cleaning and decided to give the second chance just because thought the first cleaning lady was an exception. But the second time another lady was as bad as previous.
We have to keep our apartment clean all the time because of our crawling baby, so we do wet cleaning at least twice per week and don’t leave much work for cleaning ladies. Still we need the floors to be cleaned properly, what means usage of vacuum or broom. But instead of that the lady used a mop with the cloth for dusting surfaces to dust the floor – the same cloth for the whole apartment without washing it even once. She moved the mop back and forth without collecting any dust, just smearing it around.
The lady didn't clean the floor under the beds and sofas at all. When I asked to do so, she replied that I need to move the sofa and chair, although what was needed just to bend, the mop could easily go under. Even when I moved it didn't help much. Basically she just moved dust from one place to another.
Most of the time cleaning lady was working and talking on the phone simultaneously, holding her phone with her shoulder.
For mopping we use a cloth that we wash in a bucket. Maybe it's old fashioned now, but this is way we do. Other ladies came with their own mop or used our without any problem. That lady said that she wants another mop because she's NOT SUPPOSED TO SQUEEZE the cloth, that this is not her job! It was for me as a bolt from the blue. I gently explained her that is indeed her job, then I personally filled the bucket with water, put solution and showed how we mop the floor. After that the lady became unreasonable arguing that because she is a black we look down at her and complain about everything. I was numbed. I've explained her that this is not about the race, and I have friends from all backgrounds and this is about the work. It was such a ridiculous thing to go through all these explanations when you just expected to get your house cleaned! Then she said that she is not doing it anymore, demanded coupon, taxes and went off even without saying goodbye leaving the job unfinished! Instead of 3 hours she worked only 2,5. She left dirt everywhere. Moreover, she put a bag with all collected dust near baby’s toys, so I have to clean them after her. Her behavior was very rude, but the first time another lady was much ruder and we regret we didn’t write a review on her.