Waterman is absolutely fantastic! I noticed one morning that sanitary waste in my house was backing up into my basement shower. I called Waterman and on the same day Jim came to my house to snake the drain and found that my sanitary pipe was cracked due to a tree root and needed repair. Jim fixed the blockage same day so we could use our bathroom and later the same week he and his team came back to replace the cracked pipe. Jim also recommended that a backwater valve be installed in the same location for flood prevention. He went over the entire scope of work and process to repair the drain, install the backwater valve, apply for a permit at the City, and submit a rebate for the backwater valve.
Jim and his team were fantastic! This scope of work can be overwhelming, especially during a pandemic, but Jim and his team made me feel comfortable, they were professional and friendly, used tarps and mats to cover up my carpet and reduce dirt and dust, and most importantly did a thorough job.
Thank you also to Chris who answered all my questions, followed up after the work was complete, and made sure I was updated on everything. I strongly recommend Waterman and would not hesitate to call them if I need anything!
Hello again Mike, Thank You for taking the time to write a wonderful review. It's greatly appreciated.
The team was excellent to deal with, responsive, quality work and great communication. Thank you to Chris and Yuriy for making this seamless for us. Highly recommend for small or big job.
Thank you so much for the kind words and the continued support. We really appreciate your repeat business.
I was fortunate to find Waterman Plumbing to fix my broken sump pump. They arrived as promised and quickly diagnosed the problem. ( I had spoken with another company prior to reaching Waterman who had installed this pump, and they tried to convince me that I simply needed a cleaning to fix it.)
Jim and his assistant arrived within a short time after calling for an appointment. Jim told me I needed a new part and explained what was happening to make my pump fail. True to his word, Jim came back when he promised with the new part and the pump is now fixed! On a side-note, the pit was not at all in need of immediate cleaning, nor was this the reason for its failure to work!
Jim took the time to educate me on how to check my back-up battery, how a sump pump operates, and how to improve my back-up with some options. He did not try to upsell, nor did he try to put me in panic mode about work that needed to be done. Just suggestions…
Overall, a stress-free experience dealing with professionals who understand plumbing and are knowledgeable and capable at what they do!
Gloria, we greatly appreciate the time you took to write a wonderful review. If you have any issues with your pump or any drain or waterproofing problems we are here for you.
Our kitchen sink stopped draining on a Monday morning. Yuriy was at my house the same day and stayed until the job was done. Really appreciated the quick response and hard work!
Thank you for taking the time to write us a review. It was pleasure working for you and we appreciate your Business.
Jim and his crew were very personable, and clearly explained my options. They showed up on time, and were very respectful. The quality of the work was excellent. I wouldn’t hesitate recommending Waterman to anyone who needs peace of mind where a wet basement is concerned!
Thank you Ann
For choosing WATERMAN and taking the time to write a review.
We appreciate your business.
Laundry tub /main drain backup at my elderly mother’s house. Contacted Waterman and Jim arrived promptly. He was able to quickly identify and solve the problem. He was extremely knowledgeable, tidy, and a pleasure to deal with. Wouldn’t hesitate to call Waterman again for any future plumbing issues!
Thanks Carolyn for choosing WATERMAN.
We appreciate your business
Main Drain was blocked and flooding in basement. Called 2 or 3 companies who advertised 24/7 services only Waterman responded right away on a Sunday morning during the July 1 weekend. Jim came on site, knowledgeable and reassuring, fixed the problem within 15 minutes and gave his expert opinion of the cause - dirt in the drain from a landscaping job. Excellent services. I would use Jim again in a heartbeat if I have a problem again.
Hi Sharan, your landscape work came out beautifully. Thanks for taking the time to write a review.
We contacted Waterman after we had a leak in the basement for waterproofing around the house from the outside. They were great - very knowledgeable and shared their insight to avoid any future leaks. They really know their stuff and helped us throughout the process and were so helpful. They kept the area tidy and cleaned up afterwards - in such a timely manner. From beginning to end they were amazing. I'd highly recommend them and their work was great.
Hello Voula, we would like to thank your for giving us the opportunity to eliminate your foundation leak issues. It was a pleasure working with you.