I reached out to Waterman due to their high reviews on HomeStars. We came home late in the evening from from a New Year’s Eve trip to find water in our basement and a leaking pipe. We assumed the leak was due to a pipe bursting in the very cold weather - I called Waterman immediately and Jim walked me though the steps to make sure the water was shut off and we had done everything we could do to prevent any additional damage or issues. His crew arrived as requested (9:00AM sharp) the next day and in their investigation discovered it was not a frozen pipe ... but rather old, past due plumbing in a few parts of our house - the rest had been upgraded. His team had the leak fixed, old pipes replaced and water running in the majority of my house before the end of the day and had the whole job done by noon the next day. They were very helpful in explaining the issues and options we had, kept our house clean and tidy with all their work and were very considerate in their efforts to remove old pipes from the walls in our very old house. They were incredibly professional and I trust the quality of their work.
- Company Response
Thank You Very Much for the great review.
It is greatly appreciated. We hope you never have any plumbing problems in the future but if you do... We're here for you.