I have just signed on with Alarm force. The sales representative was great at letting us know what we needed. The installer however came and seemed annoyed that I needed to find somewhere to mount my panel where my toddlers couldnt reach the plug. I settled on the counter top which is fine. The installer left all of the garbage, empty boxes, and screws on my kitchen table in a hurry. I asked about my 2 cameras outside and how to set them up for monitoring. He showed me to the website and when i got to the menu and asked how to set it up he said "youll just have to play around with it until you find what works for you" and left..with my ladder on the front porch. I assume installers would have their own equipment and if he doesnt thats fine, but asking before using my things and putting them back when finished would be appreciated. After 2 hours of messing around I finally figured everything out...I think. Either way the technology is great but the installer is whats getting the low grade here. Not off to a good start Alarm Force!
- Approximate cost of services:
- $150.00
- Company Response
Hi Derek,
Thank you for becoming an AlarmForce customer. I am sorry to hear of this experience, and thankful you have provided us with this feedback so that we can make improvements.
I would like to offer a free service call at your earliest convenience so we can make this right. We would have this installer come out and spend the proper time with you to go over the portal details.
Please send your contact information to jesi@alarmforce.com so we can get this resolved.
I appreciate the time you took in writing this review as it was very helpful to us.
Thank you,
Jesi