AlarmForce

I've been a customer with AlarmForce since 1998. I've been satisfied with their service and their customer service until now. Since both my husband and I are now retired, we decided to bundle our services together with a Home Monitoring with another provider to save on our monthly expenses. This means we no longer need AlarmForce. We contacted AlarmForce Customer Service on March 31/14 and were told to send a cancellation letter via email and they will send a UPS label back via email same day to ensure the equipment is returned back to them by mid April/14. We follow their instructions on March 31/14 and have not received the UPS label. Another email was sent on April 07/14. Still no response. I called Customer Service on April 09/14 and was told they mail the label out and I needed to gave them 60 days notice and the agent hung up on me in mid sentence mentioning she'll email a waybill. This is not acceptable customer service when an account has been with you for 15 plus years. Although, AlarmForce contacted me on April 18th to confirm my monthly charges will stop effective May 01/14, my account was still charged. Again my account was attempted to be charged for the June payment but failed because I put a stop payment which had a service fee of $10.00. Although my emails go unanswered, I received a request for the June payment on June 5 with an additional administration fee of $20. Called their Customer Care department to be assured that no more charges
will be made against the account and the refund for May will be forthcoming in the next 4 to 6 weeks. Let's hope it's resolved once and for all.