Defective product, very poor customer service
The door is in and looks great but for a couple of issues. Resolution with the project manager, Heather has been in process for over 5 months without any resolution. On the inside there is some trim that shipped from the factory with the door. It is not painted, in fact it does not look like it has even been primed. It is a cream color that does not match the inside color of the door. One would think the door interior would be finished professionally at the factory. Heather promised to send a rep out and no one has even contacted me. The caulking on the exterior is not smooth and does detracts from the finish of the door. Not happy with customer issue resolution.
- Approximate cost of services:
- $5,000.00
- Company Response
Hello Dennis, thank you so much for your detailed review. We extend our apologies to you for the unresolved issues you're experiencing with your new door. Reviews like yours always gives us a chance to better our services and communication. We will take your review into deep consideration and make improvements where necessary. Kindly contact us, as we would like to further address your concerns at 1-888-337-6877 or email us at customer_care@peakinstallations.com.