Greenland Van Lines

Moving & Storage
1235 Mc cowan Rd. P.O. Box 4037 Toronto ON M1H 3K3
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Greenland Van Lines
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38%

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Reviews for Greenland Van Lines

Average customer rating:
4.4 10 (99 reviews)

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1 review , ON
10/10

moving from Whitby,ON to Surrey, BC

I must say that I was very impressed with the service that greenland provided my family. We had never moved very far always with in Durham, ON and I was not sure what to expect. my new employer who was helping us with our relocation suggested greenland Vanlines. they are very friendly and have some of the best customer service I have come across in a long time! kudos for that, it is very hard to find people who actually care and take time to explain every detail to my many, many questions!! so BRAVO! we were offered a free in home estimate, they sent out a very nice man named Sam (I believe) what a pleasure he was also. my move went very smooth the movers were very polite and helpful. all of my belongings were held in their storage for 2 weeks free of charge. the one thing that really suprised me is when I received my final balance there were no hidden charges and the estimate was pretty much on point. Needless to say i will be using them again if we move back home. I will also be sending my friends their way! A big thanks to my consultant Sarah, who was very kind and patient with me, what a big help!

Sincerely, Ameenah B

0 of 1 people found this review helpful.
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Company Response

Hi Ameenah, Thank you for using our company, it was a pleasure serving you and we look forward to working with you again on your next move. From GREENLAND VANLINES TEAM.

Tanyelle leake in Scarborough
Tanyelle leake in Scarborough
1 review SCARBOROUGH, ON
10/10

move from Halifax to Scarborough

I have heard so many horror stories about moving companies for long distance move. I was reading the reviews and doing research and came across Greenland. I requested a quote for my move I had to be in Ontario for the 24 of march to start a job on the main land. The customer service is amazing and so willing to help with any questions I had. They called to check up on my packing progress and made me feel so at ease.on March 15 the movers came even wore booties over their shoes! They were so polite and waisted no time moving my belongings with care. That made me feel even better! Anything that lessens my stress is great!! It arrived to my new apaetment and on the 24 as requested!! I was given my bill and to my amazment it was less then quoted! They gave me a copy of the scale slip and I paid. Over the phone! I had a stress free move and I would use these guys every time and recommend them yo anyone! So if u are looking for a top notch. Moving co. You should give them a shot!
Thanks greenland, Tany

0 of 1 people found this review helpful.
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Company Response

HiTanyelle, Thank you for using our company, it was a pleasure serving you and we look forward to working with you again on your next move. From GREENLAND VANLINES TEAM.

Keith in Ottawa
Keith in Ottawa
1 review GATINEAU, QC
7/10

Move from Toronto to Ottawa

Like the previous reviewer, I searched for movers for my 2 bedroom apartment move from Toronto to Ottawa online, and contacted a variety of operators. I decided to go with Greenland because of their stellar reviews below.
From the start customer service was excellent - Samantha was always available every time I called, and always helpful in answering all my concerns. I received an estimate online, and then in person, which was not far from my actual payment in the end. I paid a deposit a few weeks in advance in cash, but few details were explained to me at the time. When the movers arrived, on time, they explained almost immediately several additional previously undisclosed costs (extra charge for stairs, extra charge for wrapping, additional fee for first 500 pounds, etc.). This concerned me, so I spoke with Samantha who confirmed some but assured me that others would not apply. She also confirmed that delivery would take place in 2 days in Ottawa. 2 days later I got a call letting me know delivery would be in 7 days. Shocked, I asked to speak with Samantha, and she apologized, letting me know that there had been a miscommunication, but that there was nothing that could be done. She was willing to accommodate reductions in payment for the misunderstanding. Whether naive or not, I believed her, so settled in to wait for my things.
My things arrived in mostly good condition (only a few low value items were damaged, so no claim filed) as promised 7 days later. A few larger items arrived the following week. The movers on both ends were friendly, efficient, and careful with all my things. Despite the 'miscommunication' which left me stranded for an additional 5 days, I was not terribly inconvenienced. The same would not be true if I'd had commitments or dependents, and I doubt I would be so flexible. Nonetheless, the litmus test is whether or not I would recommend Greenland to others, and the answer is yes. I will likely even use them again myself for my next move. And a big "Thank You" to Samantha for all her help.

1 of 2 people found this review helpful.
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Company Response

Hi Keith, Thank you for using our company, it was a pleasure serving you and we look forward to working with you again on your next move. From GREENLAND VANLINES TEAM.

Kashif in Mississauga
Kashif in Mississauga
1 review MISSISSAUGA, ON
8/10

Moving from Montreal to Mississauga

It was my first moving so after a lot of search, calls, reviews here and other online resources, I landed on Greenland Van lines for better ranking and all the comforting reviews here so I am reporting back my experience to help others.

Customer on-boarding was nice, specially the way 'Samantha'sales representative elaborated, communicated and offered the discounts. No issues at all during initial phase. One guy came in to help with the estimation of the weight. The team of 2 people arrived on time to pick up stuff for 1-bedroom apartment home in Montreal. The guys gave me a jolt by saying if they wrap furniture in their blankets, they are not responsible for the damage and if I want the full protection I should opt for plastic sheets instead which was new for me. I asked them to go ahead with the plastic sheets but called back the office which didn't specify anything like this in contract. They were comforting and handled the issue as not charging for it though TV packing was another case where if they don't pack they wont be responsible and for them to pack it will be 50$ extra which I agreed. However, the guys were quick and equipped so took the stuff in 2.5 hours.

Next day on delivery in Mississauga, I had a different team of 2 people. They arrived a little late but I was not in hurry either so overall good. They handled the stuff with care except damaged a headboard which I have claimed and yet to receive claim after 2 weeks. Other than that everything reached fine. They took care in bringing items int he new place like using blankets on the carpeted floor and putting them in the room we asked for. The payment was done on phone via credit card so kind of convenient as some others asked for bank draft or cash which was not good for me.

In short, I would say good experience with them but would be better to clarify the things I mentioned above like wrapping of furniture & claim handling in case of damage. Otherwise, we were happy that all other items reached in time and in one piece.

0 of 1 people found this review helpful.
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Company Response

Thank you Kashif, Your feedback is very valuable to us here at GreenLand VanLines.
thank you again, from the GREENLAND VANLINES TEAM contact 1-855-281-0019

Dan Linton in Vancouver
Dan Linton in Vancouver
1 review Vancouver, BC
8/10

Move from Toronto to Vancouver

Overall I am very satisfied with Greenlands handling of my move from Toronto to Vancouver. My goods arrived in virtually perfect condition thanks to some extremely diligent packers in Toronto. Great work!

Review has 1 previous version
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Company Response

Dear Dan,

We apologize for any frustration you have experienced as a result of partial delay. It is our goal to make the move process a stress free experience for our customers. We value your input and have reviewed your move documentation in order to better respond to your concerns.

Some of your household items were left behind because of anerror at the warehouse. As soon as wehave received your missing items list on January 23, 12, we were able to locate all of the items and the found items were shipped to Vancouver right way on January 27, 12.

You were advised that it will take 7 to 10 days from Toronto, ON to reach Vancouver, BC

According to our records and your missing item list, Mountain bike, - Tires x 2 (two arrived, two didn't)- Queen size matress (ONE ARRIVED, one didn't, but the box spring arrived for the missing one), Big outdoor vase - Picture / Mirror boxes - Shopping cart - Aluminum step ladder (6 feet), Metal shelves Exercise / Workout bench - Exercise weight stand were reported missing.

Nevertheless, all of the above items have been found. Only one item, which is step ladder, is still in transit and we'll coordinate the delivery as soon as it reaches Vancouver.

Again, our sincere apologies for the delay in shipmentof some of your items. We strive to make each and every move an error & stress free experience. Please contact us at (855) 281-0019 and I'd be more than happy to discuss and clarify any questions you may have.

Regards,

Greenland Vanlines
Customer Services
(855) 281-0019

Andy French in Quebec
Andy French in Quebec
1 review QU, QC
10/10

Extremely Smooth Move!

Just wanted to say thank you for doing such a wonderful job moving me from Quebec City to Thornhill. I have to say I was happy with your service from A-Z. From the moment I filled in online estimate to get a quote, you were the first company to respond via email and then call me too (Brian). After quick booking procedures, we were ready to move next Saturday. The moving crew in Quebec worked really fast and always laughing and cheerfully carrying on with their job effectively. I went to see how they were arranging my stuff in the truck and I have to say I was really happy with how they organized my stuff so carefully (tied cupboards to wall of truck) and they even had a lot of felt (I think) should the stuff needed any padding I reckon.
Your 5 week free storage offer became really handy when our house renovation wasn’t finished on time. Everything is done now and we had our delivery to our new house last week. We finished unpacking now and everything is in a great condition! Thanks so much for your service. I am a really happy customer and would not hesitate recommending you to anyone and perhaps even using you again! This was my fifth move but first time using moving company. I’ll never do a move without moving company again; you totally took the stress of moving away. I should know being a seasoned mover! ;)

Thanks again Greenland Vanlines!

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Company Response

Dear Andy French,
Thank you very much for your feed back. I am pleased that you were happy with our services! we look forward to serving you again.
thank you again, from the GREENLAND VANLINES TEAM contact 1-855-281-0019

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Greenland Van Lines

Whether you are moving locally in Toronto, Ontario or a long distance to anywhere in Canada, you can be rest assured that GREENLAND VANLINES will provide a stress free move, guaranteeing superior quality service from the moment we pack your belongings to the point where we arrive at your new ...
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