Like the previous reviewer, I searched for movers for my 2 bedroom apartment move from Toronto to Ottawa online, and contacted a variety of operators. I decided to go with Greenland because of their stellar reviews below. From the start customer service was excellent - Samantha was always available every time I called, and always helpful in answering all my concerns. I received an estimate online, and then in person, which was not far from my actual payment in the end. I paid a deposit a few weeks in advance in cash, but few details were explained to me at the time. When the movers arrived, on time, they explained almost immediately several additional previously undisclosed costs (extra charge for stairs, extra charge for wrapping, additional fee for first 500 pounds, etc.). This concerned me, so I spoke with Samantha who confirmed some but assured me that others would not apply. She also confirmed that delivery would take place in 2 days in Ottawa. 2 days later I got a call letting me know delivery would be in 7 days. Shocked, I asked to speak with Samantha, and she apologized, letting me know that there had been a miscommunication, but that there was nothing that could be done. She was willing to accommodate reductions in payment for the misunderstanding. Whether naive or not, I believed her, so settled in to wait for my things. My things arrived in mostly good condition (only a few low value items were damaged, so no claim filed) as promised 7 days later. A few larger items arrived the following week. The movers on both ends were friendly, efficient, and careful with all my things. Despite the 'miscommunication' which left me stranded for an additional 5 days, I was not terribly inconvenienced. The same would not be true if I'd had commitments or dependents, and I doubt I would be so flexible. Nonetheless, the litmus test is whether or not I would recommend Greenland to others, and the answer is yes. I will likely even use them again myself for my next move. And a big "Thank You" to Samantha for all her help.
- Approximate cost of services:
- $2,500.00
- What could this company do to improve their services?
- Better communication of all possible costs, and better confirmation of and commitment to timing.
- Any advice to offer fellow homeowners facing a similar project?
- Ask for a delivery timetable in writing.
- Company Response
Hi Keith, Thank you for using our company, it was a pleasure serving you and we look forward to working with you again on your next move. From GREENLAND VANLINES TEAM.