Move from Toronto to Vancouver
Overall I am very satisfied with Greenlands handling of my move from Toronto to Vancouver. My goods arrived in virtually perfect condition thanks to some extremely diligent packers in Toronto. Great work!
- Approximate cost of services:
- $3,800.00
- Company Response
Dear Dan,
We apologize for any frustration you have experienced as a result of partial delay. It is our goal to make the move process a stress free experience for our customers. We value your input and have reviewed your move documentation in order to better respond to your concerns.
Some of your household items were left behind because of anerror at the warehouse. As soon as wehave received your missing items list on January 23, 12, we were able to locate all of the items and the found items were shipped to Vancouver right way on January 27, 12.
You were advised that it will take 7 to 10 days from Toronto, ON to reach Vancouver, BC
According to our records and your missing item list, Mountain bike, - Tires x 2 (two arrived, two didn't)- Queen size matress (ONE ARRIVED, one didn't, but the box spring arrived for the missing one), Big outdoor vase - Picture / Mirror boxes - Shopping cart - Aluminum step ladder (6 feet), Metal shelves Exercise / Workout bench - Exercise weight stand were reported missing.
Nevertheless, all of the above items have been found. Only one item, which is step ladder, is still in transit and we'll coordinate the delivery as soon as it reaches Vancouver.
Again, our sincere apologies for the delay in shipmentof some of your items. We strive to make each and every move an error & stress free experience. Please contact us at (855) 281-0019 and I'd be more than happy to discuss and clarify any questions you may have.
Regards,
Greenland Vanlines
Customer Services
(855) 281-0019