Mr. Mow It All

We hired Mr Mow It All to do a back yard clean up of our small urban space after we'd moved out for a renovation - - so it was overgrown from 3 summer months of no care at all. The initial contact was great - - got a quote and booked a future date that worked for us within a few days.

The communication is seriously lacking - - they didn't show when booked, and you have to follow up to find out why. Excuses always given and seem valid - - but for our one small job they missed coming, then came the day BEFORE they were booked... did a superb job with clean up! But... ran out of the spray they need to finish the job, and promised they'd book a follow up.

I booked the follow up, and they didn't show... four separate times. Each time I had to follow up as to why/when they'd come back - - you'd think they'd reach out if something unexpectedly came up. When they did come, the power washer broke (again, I have some understanding here...), and they promised to come back the next afternoon to finish the job.... and they didn't show. Eventually they picked up the power washer with no explanation or using it on my porch as requested! My guess is it never worked properly, but they didn't feel the need to tell us that. We have since given up on them - not worth my time.

The actual work they did was great - - my space went from overgrown and unusable to beautiful and usable again in a few short hours. But the communication and customer service is seriously lacking - - I will look elsewhere next time.