We purchased a vanity table here. The order was late by more than a month, which we were understanding about the import delay.
However, the whole process dealing with this store is just TERRIBLE! The service was non-existent. We had to rearrange our contractors several times, because they kept telling us that they didn't know when our table was arriving.
On the day before the delivery, Sashi (or whatever the girl's name was) called us saying that she doesn't know where the order is, and it might be late but doesnt know when AGAIN.
At this point we called back Gino (who was our sales person), after getting transfered around to three different people, Gino told us that WE made it sound like it wasn't coming, and WE made it sound like it was arriving next week. Denied the fact that Sashi ever said it was late, she just said the truck was late.
I mean what the actual... is that the way you talk to your customers? I believe we speak perfect English, and your sales associates and admin people should know how to talk to customers to give them accurate information.
We've read reviews on this store selling people damaged products and taking over a year to resolve. We are just crossing our fingers that the Vanity comes in good condition and with the right specs. because we are DONE with this store. NEVER again. dont even bother explaining, we've seen your responses to the negative reviews here, full of excuses and blames on the customers.
- Approximate cost of services:
- $3,000.00