4 Weather Insulation And Roofing

4 weather insulated my attic last summer. Throughout the winter I have had extensive problems with snow melt. For example It is -7C in the AM ( Mar 23) and snow is melting from my roof with huge icicles . No other parts of the house show this and none of the neighborhood houses with similar exposures show any melt. James came and told me the problem is my eavestroughs! That is not the problem! The problem is that snow is melting when it should not be. James never even looked into the attic to see if there was a problem! I have no option but to contact a different company to obtain a professional opinion.
EDIT. Once my 1 star review was posted, I was contacted by a very concerned customer rep. 2 people showed up the next day and spent close to an hour checking out the insulation from within, going onto the roof etc. They provided me with the opportunity to look into the attic and show me that all of the insulating was done properly and to code. They remain puzzled by my melting problem , but offered some suggestions with respect to the drainage of my roof, for which they recommended seeking eavestroughing specialists. If I had received this degree of attention on my original complaint my review would have been much higher.