An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
This morning we made a call to your company regarding service for our furnace, as it wouldn’t start for us. It was getting cold and we have a baby that we were concerned about.
One hour later we had a service technician at our door. We were very nervous as this is our first home and our first major concern with the home. We were so worried of expense, as we feared the worst. Your technician looked over the problem and relit the pilot light, checked over the furnace and provided us with a clean filter.
I would like to express our absolute satisfaction with your company and especially with Shawn. He was a total professional in every way.