Ultra Comfort

Heating & Air Conditioning
250 King St. W. Cambridge ON N3H 1J2
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71%

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Reviews by rating (past 12 months)

Reviews for Ultra Comfort

Average customer rating:
7 10 (36 reviews)

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lucas in Waterloo
lucas in Waterloo
1 review Waterloo, ON
10/10

Furnace install

The guys at this shop displayed excellent workmanship whiling replacing my 20 year old furnace. installation seemed very difficult due to size of my previous unit, therefore i was expecting to pay extra for the additional work that needed to be done.
When I first called, I was offered a free estimate which took place in the same day. The salesman was able to recommend the perfect fit in minutes while providing me with a fully detailed estimate which included model numbers of the furnace. I latter googled those model number and discovered how fair Ultra's prices were.
I'm really impressed with this companies honesty, Highly recommended!

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Homeowner
Homeowner
1 review Cambridge, ON
1/10

Second Rate Company

If you are considering doing business with this company, I would suggest finding a better, more reputable company to install vital equipment in your home. I had a furnace and A/C Installed by this company and I am very disappointed. The prices you get seem good at first, but in the end you get what you pay for, nothing but headaches and problems. The techs take a lot of shortcuts, and rush the job. The parts used are the cheapest available on the market and prone to failure and defects, as I found out with an A/C coil that failed in my house. Had the techs out to my house twice after their install to get the A/C working properly. I was told that the coil used has manufacturing defects and is prone to fail. It was replaced under warranty....WITH THE SAME UNIT. I am almost positive next summer the A/C will be a problem again. When they did manage to get it running, there was water all over my basement floor which required the tech to come over again and adjust drainage of the unit. The furnace seems to be running ok so far, but I dont have to much peace of mind regarding that it will stay that way. The sheet metal they added above the furnace looks beat up and crooked, the white vent piping they had to install has gray fingerprints all over them from the techs hands, Seems very rushed and unprofessional looking. In the end I would have spent a bit more money to have the job done by professionals with quality materials. Very second rate company, avoid them and research better options.

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Marilyn in Cambridge
Marilyn in Cambridge
1 review Cambridge, ON
10/10

Instaflame Gas Fireplace

Ultra Comfort is over the top with their sales and service! Your front line personnel Michelle and Sam are knowledgeable, friendly and accommodating! But most of all Ali - you are awesome! Thank you for your kindness, patience and all the extra time you took to make sure it was a job well done! You are an expert in your field and I am so thankful to have met you! You go above and beyond!

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Jack in Cambridge
Jack in Cambridge
1 review Cambridge, ON
10/10

Honest and trustworthy

Called to get a quote for a new furnace, Ali came out and gave me a very competitive quote but told me he was able to fix the furnace for less than $200. No agenda to sell me a new unit but happy to install one for me on short notice if needed. Very happy with the customer service I have received. Would highly recommend UltraComfort.

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Vica C. in Cambridge
Vica C. in Cambridge
1 review Cambridge, ON
10/10

fireplace

Based on my experience would very recommend this company to anyone.
I have an old, discontinued model of fireplace and almost every year has to be serviced.
The technicians are very friendly ,honest and took the time to explain everything. They are very quick and efficient.
Prices are very competitive.
Great company to work with!

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Jeff Decker from Cambridge
Jeff Decker from Cambridge
1 review Toronto, ON
10/10

Water Pump

I have met Ali a number of times. He has worked on 2 of my furnaces in 2 of my homes.
Last week i called the office with an emergency. Water was pouring out from under my furnace.

Ali came right over and fixed it on the spot.
I have always found Ali to be fair, honest and very respectful. I would recommend him to anyone.

Jeff from Preston

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sophia in Kitchener
sophia in Kitchener
1 review Kitchener, ON
10/10

Napoleon Fireplace

Spectacular job by Ali and his team in Cambridge. I have had the Napoleon X70 for 2 weeks now and I love it, It gets the house cozy instantly. I also appreciated the technicians explaining the manual after the job finished. Thanks again Guys!

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Fiona A in Cambridge
Fiona A in Cambridge
1 review Cambridge, ON
10/10

Furnace repair

We were so happy with service from this company. Ali came on Sunday morning and went beyond helping us with our furnace. He was friendly, honest and we will continue to work with him and highly recommend this company. Fiona

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peter  in Kitchener
peter in Kitchener
1 review Kitchener, ON
10/10

Furnace fireplace

Purchased our new Furnace and air condition from this company and I am very pleased with job.
When it was installation time, the team were professional, hard-working, and a pleasure to have in my new house. they also spent extra time to leave the site spotless, and took time to explain all features to me and my wife. Great job to Ali and his crew!

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Private User
Private User
Private User reviews Hamilton, ON
2/10

Money grab for provided service

Good Aircon, good installation with paid for warranty on parts.
Then we called for service since aircon was on low performance. Very disappointing how much they charged: 508$ for a visit of 20 minutes: $200 just to respond to a call plus $200 labour plus $50 for aircon tune up and cleaning, and taxes at top. Very unprofessional to not provide the estimate in advance or to warn about high hourly rate and a call fee. Money grab. We will look for other service provider in future.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ultra Comfort

Ultra Comfort has been one of South Western Ontario most respected and fastest-growing Heating & Cooling companies for over 30 years. We attribute our success to having a thorough knowledge of the business and a high standard of business ethics. We specialize in home efficiency and home comfort systems. We ...
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