Hearth And Home Fireplace Specialities Ltd

Fireplaces
Calgary AB T2Y 3M9
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Fireplaces
Hearth And Home Fireplace Specialities Ltd
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89%

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Reviews by rating (past 12 months)

Reviews for Hearth And Home Fireplace Specialities Ltd

Average customer rating:
8.7 10 (18 reviews)

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Jill in Fort Saskatchewan
Jill in Fort Saskatchewan
1 review Bragg Creek, AB
10/10

Fireplace Installation

We have an existing wood burning fireplace that we wanted to convert to an airtight wood burning unit. Hearth and Home made 3 trips out to our home to figure out a solution that was cost effective and wouldn't require a major renovations, not exactly an easy ask! But they explore all options and came up with the prefect recommendation. Our new Regency Airtight is now professional installed, looks beautiful, and is keeping our home toasty warm. Good experience from start to finish.

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Company Response

Jill - thank you for the opportunity! Your timing appears to be perfect as well!

Enjoy your new fireplace,

Jason Meyer
President

Lindsay in Calgary
Lindsay in Calgary
2 reviews Calgary, AB
10/10

Fireplace Installation

The team at Hearth and Home is incredible. From the moment I stepped in the doors at their showroom, to the completion of the project, I felt that they gave nothing less than 110%.
Everyone was extremely friendly, respectful of budget and timelines, and provided amazing customer service.
The communication provided by anyone at Hearth and Home was exceptional. They were extremely timely, they followed up regularly, and ensured that I was aware of every step of the process. Matt specifically provided amazing customer service. He responded to calls, questions, and emails very efficiently, and he ensured that we were taken care of well from beginning to the end of the project.
The end product is beautiful and was completed seamlessly.
I truly can only think of positive things to say about the entire team at Hearth and Home, and am looking forward to when I am able to work with them again!

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Company Response

Wow! Thank you Lindsay for choosing us, we're happy to serve!

Jason Meyer
President

Paul in Calgary
Paul in Calgary
1 review Calgary, AB
10/10

Hearth and Home Gas Insert

The Hearth and Home Team were fabulous.

They converted our worn out old wood burning fireplace with a brand new gas insert.

From our sales rep Kendell through the entire installation team.

Super professional. Absolutely flawless install and finishing.
They came in on time and on budget. The installation team went over and above every step of the way.

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Company Response

Paul, thank you for the kind words! This team loves what they do and it shows!

Cheers,

Jason Meyer
President

S & P Olson in Goodeve
S & P Olson in Goodeve
0 reviews Goodeve, SK
10/10

Great Selection and Great Support!

We are from eastern Saskatchewan and gave Matt and his team a chance to quote on a gas peninsula fireplace for our master bedroom and a big wood burning fireplace for our great room to go in our new timber framed home. Matt and Jason were very knowledgeable on the different brands of products they could offer and really broke it down into pros and cons of each brand and model we were considering. And to top it off the pricing we received from Hearth and Home Fireplace was significantly less than what we could find here in Saskatchewan. It was easily worth the 2000km trip to pick everything up, and would do the same again in a heartbeat. Thank you Matt, Jason, and the supporting cast at Hearth and Home!

S & P Olson

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Company Response

Thank you for the kind words and we look forward to seeing some finished pictures of you guys enjoying your new home!

Dwight Watson from Calgary
Dwight Watson from Calgary
2 reviews Calgary, AB
10/10

Renovation and warranty service

In the autumn of 2016 the Hearth and Home team undertook a full design and renovation of our kitchen, study, dining and living areas which resulted in a fantastic transformation. After 18 months some inevitable curing and stress cracks appeared. Tim promptly arranged for the touch-ups to be done and as a courtesy also helped to attach a Coolsun skylight shade which was above and beyond their call of duty. Great people providing great service.

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bpdrebit in Calgary
bpdrebit in Calgary
1 review Calgary, AB
10/10

Switch over from Wood burning fireplace to gas fireplace

We were looking to switch over our wood burning fireplace to a gas fireplace. With the house being built in early 1990's we had a brick facing with a small arch, we wanted to keep the brick and arch intact and just have a gas fireplace installed.
we chose Hearth and homes to do this for us. It was a great choice.
Rob Bourdeau helped us to chose what fireplace product would be best for us as well and answered the hundred questions that we had, he was very patient. The installation team of Jeremy and Doug were excellent, they treated our house with respect, insuring that blankets were laid down, dust and garbage were keep to a
minimum. They were fantastic to work with, they took the old firebox out without wrecking any of the brick, pretty amazing. They knew what they were doing.
We now have a great new fireplace that we will be enjoying for a long time to come.

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Company Response

That is fantastic to hear. We have great people who love what they do. I'll make sure the crew knows.

Cheers,

Jason Meyer
President

Kris
Kris
1 review Calgary, AB
0/10

Hearth and Home Fireplace faulty fireplace install

During a recent extensive renovation on our home completed by Home Boss and JT Developments, Hearth and Home was engaged to replace/install 4 fireplaces. We were told by Home Boss that replacement of the fireplace in the master bedroom with a new slim version of fireplace would reduce the build out into the room. Not only was that information untrue as the resulting build out was the same as the working fireplace that was removed, but the new fireplace was installed IMPROPERLY and in an UNSAFE manner by Hearth & Home and Home Boss. During cleaning of the fireplace I removed the fireplace frame and discovered that the wallboard above the fireplace was charred and the paint peeling (see photo). We had already called Hearth and Home on a warranty issue with the basement fireplace and they refused to honour their warranty, so this time I called a different fireplace installer to assess the bedroom fireplace. I was informed that the fireplace had been installed with improper clearances, and the wallboard used was not the correct type to surround a flush fireplace. Furthermore, Hearth and Home left the wires for the wall switch hanging from the wall and supplied no remote so I had to buy a remote and pay someone else to install the wall switch. We must now pay another person to remove and safely reinstall the fireplace with the correct wallboard and correct clearances. I would never recommend Hearth and Home to anyone.

0 of 1 people found this review helpful.
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Company Response

Hello Kris,
It is definitely disheartening when we receive feedback like this. After reviewing our file of this job, we noticed that we were contracted by Home Boss to only supply the parts and do a rough install of your fireplaces. We were not contracted to do any of the electrical, gas fitting, framing or wallboard .Simply put, our company did not do the work that resulted in the charred wall or wall switch issues.
It was a challenging situation serving the interests of both yourselves and the builder and not one that we had come across before. I can only tell you that if we could do all over again with the information we know today, we’d do things differently.
Still, we'd like the chance to meet and discuss what we can do to help remedy this unfortunate situation.
The only contact info I have is that of the builder so please give me a call directly at 403-258-3732.
Sincerely,
Jason Meyer
President

Jasmine in Calgary
Jasmine in Calgary
1 review Calgary, AB
2/10

Basement fireplace

So we have had 3 appointments for hooking up a new fireplace in our basement and the people that have come have been always late. Our first appointment, the guy was 1 hour late, the 2nd appointment the guy was 2 hours late. The 3rd appointment, the guy was 4 hours late. They still have not completely finished the job, so I guess I will be waiting all day for the next appointment.

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Company Response

Hi Jasmine, It was great speaking with your husband yesterday and we truly do appreciate the feedback you’ve provided. We'd like to again apologize and let you know we’ve taken some steps to tighten up our scheduling and make sure that our crews are following our policy of notifying our customers when they are not on schedule. This is not how we usually do business and does not reflect a typical customer experience, as we strive to ensure a seamless process for our clients. Please let me know if there is anything else I can do for you. Jason Meyer - President

T Lawrence in Airdrie
T Lawrence in Airdrie
1 review Airdrie, AB
10/10

Annual Service

I had my gas fireplace serviced recently and was impressed. The service tech Steve was friendly and did a great job. I was able to get a remote system installed with no extra appointment. I had all my questions answered and was able to save money by prepaying for a 3yr annual service plan. I would recommend Hearth and Home to everyone.

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Company Response

Thank you for the great feedback. I'll be sure to let Steve and the team know the great job they did.

Cheers,

Jason Meyer
President

Brian from Calgary
Brian from Calgary
3 reviews Calgary, AB
9/10

Fire place insert enhancement

I had enquired to Hearth and Home Fireplace Specialities Ltd about improving the look of the fire place insert and Hearth and Home Fireplace Specialities Ltd contacted me and provided the information. we needed.

1 of 1 people found this review helpful.
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More about Hearth And Home Fireplace Specialities Ltd

hearthandhomefireplace. com Hearth + Home Fireplace & Renovations - North 763 Northmount Dr NW, Calgary, AB T2L 0A1 (403) 453-1755 Hearth + Home Fireplace & Renovations - South) 5740 1A Street SW, Calgary, AB T2H 0A6 (403) 258-3732
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