Hearth + Home

Formerly Hearth And Home Fireplace Specialities Ltd
Fireplaces
Calgary AB T2Y 3M9
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Fireplaces
Hearth + Home
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77%

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Reviews by rating (past 12 months)

Reviews for Hearth + Home

Average customer rating:
9.2 10 (40 reviews)

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LT
LT
0 reviews Calgary, AB
10/10

Absolutely wonderful experience

Booking process was very simple and technician arrived on time. He was so kind and respectful, did a great job! My clean and serviced fireplace looks beautiful. Would highly recommend this company to everyone. Will definitely be using them annually going forward.

Approximate cost of services:
$175.00
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Private User
Private User
Private User reviews Okotoks, AB
3/10

regency U39e gas fireplace

New Regency U39E and gas valve barely made a year before failing. Warranty? Who knows as yet to hear from service to schedule any type of repair. Its February and cold so just replaced it myself at $360 part cost. I do not recommend this model fireplace at all, suspect ignitor will fail next.

Approximate cost of services:
$3,000.00
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Company Response

Hello. We are sorry to hear about your experience with your gas stove. The Regency brand is as reliable as they come and one of the only manufacturers with a 2-year warranty to back that up. Your stove has not passed the 2-year warranty yet so if the valve replacement worked please contact the store and we can process a claim and refund for you. We are also sorry we couldn't respond to your Friday call until Monday. As you stated it's still cold out and the service team is working hard to stay on top of calls. Our team will continue to offer our support on the warranty front, as we've done so far. And as discussed earlier on or earlier call, we are happy to send out a service tech at no charge if required. Please reach out to our Service Manager Steve, he is ready to help in any way you need. Regards, Jason Meyer - President

rose15 in Calgary
rose15 in Calgary
0 reviews Calgary, AB
10/10

A+ All 'round

As a project manager having to get a house reno'd and up for sale in a month, I knew a new fireplace would get the win! All the team members at Hearth & Home were excellent and pulled through for me! The new install is beautiful and I know I'll be calling the team again for future sales...and just like my own fireplace, I can bet the new homeowners will love theirs too!...It was great working with experts!

Approximate cost of services:
$10,000.00
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Company Response

Love to hear this feedback about our team! Thanks for trusting us and kudos to you for giving the next owner that awesome fireplace feel. All the best!

Jason Meyer
President

Lincoln
Lincoln
0 reviews Calgary, AB
10/10

Gas Fireplace Inspection & Cleaning

We required a rush job to clean & inspect our gas fireplace as part of the closing requirements on a property sale. I called Breanne @ Hearth & Home, and explained our situation & time constraints. Within 30min she had found us a technician to come on the same day to clean & inspect our gas fireplace. (This was on a Friday, prior to a long weekend). David (our technician) was professional, and thorough. When he was done, the fireplace looked like new, and all I can say is "wow". From start to finish - Hearth & Home did a fantastic job. Thank you for accommodating our rushed request in such a professional manner. Will definitely recommend to anyone!

Approximate cost of services:
$175.00
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Company Response

Lincoln this is always great to hear! Thanks for the feedback and I'll be sure to let Dave, Brianne and the team know about the great job they did!

Cheers,

Jason Meyer
President

Private User
Private User
Private User reviews Okotoks, AB
10/10

Wood burning stove

I really felt comfortable working with Hearth and home. Their service was outstanding with quick and helpful response to any of my questions. Every person I have dealt with from sales to instillation were kind and informative. Even though my installation was a small one they made me feel I was still important. Their wood burning stove selections were unique which was my favourite part. They had a larger selection to look at than any of the other places I looked at.
Thank you so much . I love my little stove ❤️

Approximate cost of services:
$5,000.00
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Company Response

Nothing makes us happier than knowing you're loving your new stove! I'm sure with this weather it's getting lots of use. Thanks for choosing us!

Jason Meyer
President

Tricia in Medicine Hat
Tricia in Medicine Hat
0 reviews Medicine Hat, AB
10/10

Gas Fire Place Inspection & Cleaning

We were recommended Hearth & Home by a neighbor. Their technician, Scott was friendly and professional. He had everything with him needed to do the job and there was no mess. We really appreciated that he took some time to answer our questions and explain things in a very understandable way. Thank you.

Approximate cost of services:
$194.00
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Company Response

Thanks for much for the feedback Tricia! We are blessed to have great techs who take a lot of pride in their work - and Scott is one of the best! He'll be happy to know your a satisfied customer!

Thanks again,

Jason Meyer
President

Private User
Private User
Private User reviews Edmonton, AB
10/10

Fireplace Insert

Upon recommendation I had Hearth & Home come for an estimate for a fireplace insert. All workers were friendly and helpful. I had other quotes but Hearth & Home's product and price was superior. I am so satisfied as the amount of heat that my fireplace now generates with just a push of a button is wonderful and the fan feature works great in conjunction with my ceiling fan - as pointed out by the installer Wayne.

Approximate cost of services:
$4,500.00
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Company Response

So glad to hear your enjoying your new insert - they really change the feel of a space. And Wayne is one of best! I'll be sure to let him know job well done.

Thanks!

Jason Meyer
President

Private User
Private User
Private User reviews Calgary, AB
10/10

Fireplace insert purchase and instal

Bought a fireplace insert from them. Their service was first rate from start to finish. The showroom salesman was knowledgeable and not pushy in any way. He asked intelligent questions designed to figure out what fit our needs the best. He gave us several options. Once we made a decision they offered us the best price in town (we had shopped around). The installation was quick and efficient. Their people did all the big and little things right. They called to confirm the appointment. They were prepared and clean. The final result looks amazing. I would give them my highest recommendation.

Approximate cost of services:
$5,500.00
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Company Response

Always glad to hear when the team delivers this level of professionalism. We have a great group here.

Jason Meyer
President

Eric Alderson
Eric Alderson
0 reviews Calgary, AB
10/10

Bayport 41 - New Fireplace Install

Great excellent and professional work from Hearth and Home Fireplace with our new Bayport 41" Fireplace. This team knows exactly what they are doing and very impressed from initial consultation to proper measurements at our house - expert and knowledgeable installers for the entire project. We are very pleased with the outcome and look forward to this investment for our house. All our requirements were exceeded by their team and fully recommending this company to anyone looking for a new fireplace replacement. Great Job !

Approximate cost of services:
$7,000.00
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Company Response

Eric, thanks so much for the kind words! Our team loves what they do and work hard at their craft. It's feedback like this that makes it all worthwhile. Enjoy that new Bayport!

Jason Meyer
President

Lindy in Toronto
Lindy in Toronto
1 review Bragg Creek, AB
10/10

Fireplace installations

We purchased a 1962log cabin. Hearth and Home Calgary came out to offer recommendations on how we could improve both heat and functionality of our three wood burning fireplaces. David, our representative, was highly knowledgeable and a gem to deal with. He proposed different options and got us exactly what we wanted. Every person that we dealt with in this process was customer-service focused, efficient, thorough and professional. The company came highly recommended to us by a Calgary builder/designer and we would forward on the high recommendation to use this company for your fireplace needs.

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Lindy and thanks for taking the time to review us! I I especially love to hear these stories about Dave as he's a very humble guy who doesn't seek out accolades. The whole team will be happy to know we met your expectations!

Enjoy your fireplaces!

Jason Meyer
President

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hearth + Home

hearthandhomefireplace. com Hearth + Home 5740 1A Street SW, Calgary, AB T2H 0A6 (403) 258-3732
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