Prep'n Sell

Formerly Prep'n Sell or Stay
Handyman Services
3135 Universal Drive Unit 6 Mississauga ON L4X
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68%

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Reviews by rating (past 12 months)

Reviews for Prep'n Sell

Average customer rating:
7.4 10 (19 reviews)

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Allan in Toronto
Allan in Toronto
0 reviews Toronto, ON
0/10

Condo Renovation

“Prep n'Sell damaged the elevator carrying the heavy debris out of my late brother's condominium during their renovation.

“David ... the president of Prep n'Sell, assured me he would pay for the damage and I would get my $300 elevator deposit back.

“But when it came time to close the sale, my lawyer told me there was a problem and I had to pay an additional $837.92 for the elevator repair bill (which was initially $796.65 + a liens fee of $41.27).

“David ... of Prep n'Sell – after numerous emails from me – eventually gave me $300 and then refused to pay the additional $537.92 he owed for damaging the elevator.”

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Company Response

We sympathize with your frustration at this latest development in the difficult and emotional process of selling your late brother's condominium unit. Respectfully, we'd like to reiterate that Prep'n Sell's team did nothing to damage the elevator at the condo building. Prep'n Sell has been in business since 2002. Our contractor teams frequently work in highrise buildings and are experienced in the proper use of service elevators. We have never been accused of causing damages, and we are distressed to find ourselves in this situation now. The property management at this building was uncooperative and unprofessional with you and later with us - there are several online reviews that tell us this isn't an isolated case. They made the whole process of decluttering, renovating and selling your late brother's condo unit much more difficult and challenging than it needed to be. From our first visit to this building, it was obvious that the service elevator was not in good condition prior to our arrival on site, because the superintendent had to help manually close the elevator doors for our contractors. Whether there had been prior damaged or whether it had not been properly maintained, we can only speculate. Months after we completed our work, after the apartment had been staged and marketed, then successfully sold, the property management company, in an underhanded move, slapped a lien on your brother's unit, effectively blocking the final closing of the sale. Their action left you no choice but to settle their bill before closing or risk the sale - and with the real estate market having changed significantly now in these uncertain times of the COVID19 pandemic, who would willingly chance having a sale fall through? We get that. But while this must have been very difficult, it's not fair to expect Prep'n Sell to pay for damages that we did not cause. Despite the difficulties working in this building, Prep'n Sell provided professional, quality design and workmanship, and helped ensure your brother's condo sold for top dollar. In a gesture of goodwill, we agreed to reimburse you $300 for the damage deposit that the property manager refused to return to you, but as a matter of principle, we must insist on not being held liable for damages we did not cause.

David in Toronto
David in Toronto
1 review Toronto, ON
1/10

Major renovation

They tried hard to please, but grossly underbid, and then cut corners and nickeled and dimed us for extras. These extras were supposed to be included in the original quotation. Hire if you only want a small, temporary, superficial renovation. Not geared to large complex jobs. Quality is not long lasting. Lots of problems afterwards related to electrical, plumbing, kitchen cabinetry, tiling, and quality of flooring and paint. In many cases Prep n Sell did not know how to resolve these problems and we have had to hire other contractors to do repairs.

1 of 1 people found this review helpful.
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Dawna
Dawna
5 reviews Toronto, ON
10/10

Eliminating smoke odour

Excellent company to use to eliminate smoke odour,paint odour or any other smell that seems you can never get rid of it. They know what to do and do it in a timely and efficient manner.

0 of 1 people found this review helpful.
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Janet from Toronto
Janet from Toronto
2 reviews Toronto, ON
10/10

House Cleaning

This is a review from 2 years back but I found these guys did a fabulous job cleaning my house after I had moved out. It was not just a surface clean and they were very thorough. They brought their own supplies and were punctual.

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Christine from Toronto
Christine from Toronto
1 review Toronto, ON
0/10

House Cleaning

Completely unhappy with the partial cleaning of my home. I was quoted approximately $300 to clean my 3 bedroom home. After only cleaning half of my house I was asked for more money to finish the job by the cleaning crew. Very uncomfortable with the amount of time they spent in my house alone while only the second floor and half of the main floor were cleaned. I ended up hiring another company that cleaned my entire house the next week, they did a beautiful job for half the price in the same amount of time. Your only contact with the company is friendly but can only provide a small discount for being unsatified. The problem was not solved and another client will end up going through what we did. Do not waste your time or money with this company.

1 of 1 people found this review helpful.
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Company Response

We are very sorry to hear about your unsatisfactory experience you had with our company, when we give quotes over the phone it can be hard to judge the jobs we are walking into. We notify our clients when there is extra work required to finish the job, it is difficult to judge the amount of housekeeping that needs to be done. We have a 100% satisfaction guarantee and we are always willing to go the extra mile to keep our clients satisfied.

Agnes from Richmond Hill
Agnes from Richmond Hill
1 review Richmond Hill, ON
10/10

Prep Home for Sale

We would like to thank David & the Prep'n Sell team for all the hard work put into getting our house on the market. Without David's knowledge, insight, professionalism & patience we would never have been able to get through it. Everyone was a true pleasure to work with. Will definitely use their services in the future & recommend them with no hesitation.

0 of 2 people found this review helpful.
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Kyle from Bosley Real Estate from Toronto
Kyle from Bosley Real Estate from Toronto
1 review Toronto, ON
9/10

Cleaning Services

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Prep n Sell have been keeping my listings and client's very happy for several years now. Whether they are buying or selling, I always suggest that the cleaning be done by Prep n Sell. Always punctual, professional and friendly staff. Colleen at the office has been a blessing on more than one occasion when time restraints were most important to get the cleaning done. I would be lost without their ability to have my properties ready when I need them. My clients love the service and believe it is just another example of my dedication to my business.

Kyle Spencer
Bosley Real Estate Ltd., Brokerage

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Company Response

We are happy that you and your clients love our cleaning services. Thank you for your great review.

Bryn from Toronto
Bryn from Toronto
1 review Toronto, ON
10/10

kitchen remodel and painting

I had Prep n Sell come and refresh my kitchen when I purchased my condo. They were very professional and did great work really quickly.

I dealt with Alex and David. Both of them were very friendly, professional and quick to answer allof my questions.

In my kitchen they installed caninets, a dishwasher, backsplash and lighting. It's beautiful and I'm so happy with how it turned out. Couldn't recommend them enough!

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Company Response

A kitchen renovation is key to making a home more functional. We transformed your kitchen from so so to spectacular. We are so happy that you love the end result.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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