“Prep n'Sell damaged the elevator carrying the heavy debris out of my late brother's condominium during their renovation.
“David ... the president of Prep n'Sell, assured me he would pay for the damage and I would get my $300 elevator deposit back.
“But when it came time to close the sale, my lawyer told me there was a problem and I had to pay an additional $837.92 for the elevator repair bill (which was initially $796.65 + a liens fee of $41.27).
“David ... of Prep n'Sell – after numerous emails from me – eventually gave me $300 and then refused to pay the additional $537.92 he owed for damaging the elevator.”
- Company Response
We sympathize with your frustration at this latest development in the difficult and emotional process of selling your late brother's condominium unit. Respectfully, we'd like to reiterate that Prep'n Sell's team did nothing to damage the elevator at the condo building. Prep'n Sell has been in business since 2002. Our contractor teams frequently work in highrise buildings and are experienced in the proper use of service elevators. We have never been accused of causing damages, and we are distressed to find ourselves in this situation now. The property management at this building was uncooperative and unprofessional with you and later with us - there are several online reviews that tell us this isn't an isolated case. They made the whole process of decluttering, renovating and selling your late brother's condo unit much more difficult and challenging than it needed to be. From our first visit to this building, it was obvious that the service elevator was not in good condition prior to our arrival on site, because the superintendent had to help manually close the elevator doors for our contractors. Whether there had been prior damaged or whether it had not been properly maintained, we can only speculate. Months after we completed our work, after the apartment had been staged and marketed, then successfully sold, the property management company, in an underhanded move, slapped a lien on your brother's unit, effectively blocking the final closing of the sale. Their action left you no choice but to settle their bill before closing or risk the sale - and with the real estate market having changed significantly now in these uncertain times of the COVID19 pandemic, who would willingly chance having a sale fall through? We get that. But while this must have been very difficult, it's not fair to expect Prep'n Sell to pay for damages that we did not cause. Despite the difficulties working in this building, Prep'n Sell provided professional, quality design and workmanship, and helped ensure your brother's condo sold for top dollar. In a gesture of goodwill, we agreed to reimburse you $300 for the damage deposit that the property manager refused to return to you, but as a matter of principle, we must insist on not being held liable for damages we did not cause.