The service we received initially from Eco Windows was great – we were pleased with the sales process and the installation. We have no complaints from that end. Unfortunately, I cannot say the same for the quality of the windows and their ability to stand behind their warranty.
We received the quote Sept 2017, had the windows installed in October. About a week after they were installed, we had a deep chill and 2 out of the 13 windows installed had a very large crack. We also noticed a draft coming from one of the windows. We contacted customer service immediately (early-November 2017) and had to call / email several times before the issue was resolved end of January 2018!
Shortly after the windows were replaced, we had another freeze and another window had a large crack. This is now 3 out of 13 windows – nearly 25% defective windows. Eco Windows was notified Feb 1st, 2018. We followed up Mach 16th, 2018 and May 10th, 2018 and have yet to receive a replacement (or even confirmation of when we can expect to receive it).
Throughout our communications, the customer service reps noted that the windows were not in stock and the delay was through the manufacture. We have standard sized windows so I cannot see how this can be true. How were they able to come in and replace ALL windows within a month, but the time to replace one window – over 4 months?!? ECO Choice is not being accountable for their warranty.
In short – it seems the quality of the windows are not fit for Canadian weather and the customer service is appalling if you do have an issue. For those of you looking to replace your windows this spring and summer, please consider this review. I highly regret selecting ECO Choice and would not recommend this company.