DO NOT GO WITH THIS COMPANY..
We just finished dealing with this company - and only finished because we have had enough... and the company cares only about getting their money not about the customer. They installed a dented door the first time with a complete different colour of caulking from the door colour and door casing that was cut down the centre and just shoved together.. we notified the company as soon as they were complete about our dissatisfaction. They said they would come fix it.. we made two separate appointments taking days off work and had their installer have a flat tire one day, and a "mechanical" failure in his car the next. When he finally did come to fix the door - the door was not the right size, and he did not bring the right size of casing to frame the door.. so once again he would have to be back to "fix it".
Months now this has been going on: September - February we have dealt with this. They came finally with a door that has scratches on it and although not dented does not look like a new door. He brought touch up paint to fix the colour of caulking but the touch up paint was the wrong colour and doesn't match. We told him just to stop. He lost a screw from our door and WE had to go to home depot to replace it. We contacted the owner immediately. Allan (the owner of the company) consistently made us feel at fault and I have no idea how he has a company. He blamed us for not being able to fix it faster, he never came once to see our door, never tried contacting us after hours when we were available because we both work daytime shifts, he made the impression it was our fault that the door was not installed properly, and after the third time of not fixing it properly instead of saying I will come see it - or apologize at least - he said he just needs to get paid. He doesn't care if the customer is happy and just wants his money (what kind of owner does/says that?)
I will attach some photos so you can see some of the final "work" they left us with-- keep in mind this is the 3rd time here "fixing" their other work -- It is embarrassing for ecoCHOICE to have this be work and feel okay leaving it this way as long as they are paid. I am not a complainer - we were very patient - as 3 times fixing a door most people would've lost their patience- but we tried to see how it would go, accept that people make mistakes.. but enough is enough. I should mention he did give us a small credit that will barely cover us having to fix the repairs and repaint the door come summer - but we accepted it so that we could be done with this.
Simply put -- DO NOT GO WITH THIS COMPANY if you want quality work. Pay a little more for a company that cares about their customers and that does the job right the first time. 3 times to fix something and its still not right but they insist on getting paid is not the one you want.
**As I cannot reply to the comments posted the payment was asked for and insisted on which was why we asked for a credit.. so saying it wasn't is simply untrue. The primary focus though is on the quality of work. It is below subpar and the pictures are there so you can see the final work they left us with. We had two different installers and neither were professional door installers. The installer DID ask us to go get a part that HE lost from our door handle set - which later in the day WE had to go get even though HE lost it (I have the receipt). If you are unsure about this company please contact me (rcooper@rogers.com) BEFORE you book with them.. I'll save you a lot of time, money and headaches!!
- Approximate cost of services:
- $3,500.00
- Company Response
Thank you for your feedback. Customer service is important to us and we take it very seriously. We are a service oriented business and we strive to create the best customer experience possible, but sometimes issues do arise. We acknowledge the fact that our installer accidentally dented the door during your initial installation at the end of November. We did order a new door slab to replace the original dented one. It takes several weeks for a new painted door slab to be made. The caulking used on your door was miss labeled. We explained to you that the caulking requires about 6 weeks to cure during the winter months and will be replaced once it cured. Yes, its true, our installer had several car problems and his car had to be repaired, these things can happen to anyone. We came back to replace the caulking and the door slab shortly after the winter break closure (December and January). At anytime we never ask our clients to go to the hardware store to purchase any products on our behalf. Payment was never asked for or discussed during the whole process therefore we are not sure why you accuse us of insisting and demanding payment. You requested a discount and we obliged. We sincerely apologize if you got the wrong impression of our management and will continue to strive on customer care and quality control.