Two new casement and side-slider windows were installed in December 2013 on my raised ranch home.
1. New windows frames were two wide for opening when old windows were removed. Wood framing had to be cut away to allow window to be installed. New windows were jammed in with no shims and very little insulation around. It took 9 hours to install the windows.
2. Ice built up inside casement windows glass during winter - window glass had been installed in reverse position in factory. Reported to ECO and it was fixed.
3. Both casement windows leaked water inside house. ECO came back to silicone seal the outside seal on fixed panel.
4. Inside soffit above basement side slider became damp and extremely cold in winter. ECO returned to reinstall insulation that had not been replaced when window was installed.
5. ECO response to the problems was extremely slow - more than six weeks in all cases.
I will never recommend this company.
- Approximate cost of services:
- $3,500.00
- Company Response
Thank you for your feedback. Customer service is important to us and we take it very seriously. We acknowledge they were some issues with the windows at which were addressed as soon they were reported. Occasionally there are some delays do to production and parts from the factory that are beyond our control. Again, thank you for your feedback.