After some ongoing trouble with our reverse-osmosis system, I was feeling discouraged until Watermart's technician Ken came by and finally diagnosed the issues. He was thorough in the analysis and correctly identified both issues that were working together to create our lack of capacity. Once he had the problem identified, Ken took the time to explain the situation to me clearly.
Fortunately, Ken had all the parts with him to facilitate the repair. I watched him do the work and asked many questions which he patiently answered. After the repair was complete, Ken stayed and monitored the system under the sink for a while to make sure there were no leaks, which I really appreciated.
Ken was insightful, thoughtful, knowledgable and courteous. My best experience yet with a technician for our water filter.
- Company Response
Hello Mike. Many thanks for your kind words and for your business. Ken has been with us for more than 10 years, is a true water treatment professional and we're lucky to have him on the team. I'm happy to hear that you feel the same way. I'm also happy to hear that he took the time to explain what was happening with your system and that he stayed with it long enough to ensure that everything was working as it should be. I have shared your comments with Ken and he passes back his thanks. Please feel free to get in touch any time if you have follow up questions. And thank you once again. All the best. Dave, Ken & the Watermart Team.