Orleans HVAC

Formerly Baydoun Gas Appliances Installation Ottawa Orléans Cumberland Rockland and Baydoun Appliances installation
Gas Line Installation
Mississauga ON L5C 3J1
Write a Review
Write a Review

HomeStars  >  Gas Line Installation in Ottawa  >  Orleans HVAC  >  gas range was leaking - needed repair
Oscar Dal Bello in Etobicoke
Oscar Dal Bello in Etobicoke
1 review ETOBICOKE, ON
8/10

gas range was leaking - needed repair

Unfortunately, our first experience was not the best

We waited for a part for over 7 days. Had to call them to follow up on the part otherwise we might stil be waiting. Service tech that came was highly inexperienced and didn't know how to turn the gas back on from the inside. Turned gas off outside which caused hot water tank pilot to go out. We had to call gas company to come out for the pilot. Was paid with cash, but the technician refused to sign invoice as "PAID".

Upon seeing my Review, the owner Mark called and asked what he could do to rectify the situation. Mark was always courteous, professional and highly responsive. He went above and beyond to understand the issues and continued to folllow up with us.

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

I would like to thank Mr. Carlos for using our service and apologies for our employee behavior that does not at all reflects our family business way of treating customers and we shall take all necessary steps to speed up the parts shipment process from suppliers and we will insure that all employees are aware of the paper work procedures.
We will do our best to maintain 100% customer satisfaction.
Mark

Previous versions of this review:

Oscar Dal Bello in Etobicoke
Oscar Dal Bello in Etobicoke
1 review ETOBICOKE, ON
1/10

gas range was leaking - needed repair

Waited for a part over 7 days. Had to call them to follow up on the part otherwise we might stil be waiting. Service tech that came was highly inexperienced and didn't know how to turn the gas back on from the inside. Turned off outside gas which caused hot water tank pilot to go out. We had to call gas company to come out for the pilot . Was paid with cash, but refused to sign invoice saying paid until we pulled out the invoice from the original call which was signed paid.

Approximate cost of services:
$200.00