gas range was leaking - needed repair
Unfortunately, our first experience was not the best We waited for a part for over 7 days. Had to call them to follow up on the part otherwise we might stil be waiting. Service tech that came was highly inexperienced and didn't know how to turn the gas back on from the inside. Turned gas off outside which caused hot water tank pilot to go out. We had to call gas company to come out for the pilot. Was paid with cash, but the technician refused to sign invoice as "PAID". Upon seeing my Review, the owner Mark called and asked what he could do to rectify the situation. Mark was always courteous, professional and highly responsive. He went above and beyond to understand the issues and continued to folllow up with us.
- Approximate cost of services:
- $200.00
- Company Response
I would like to thank Mr. Carlos for using our service and apologies for our employee behavior that does not at all reflects our family business way of treating customers and we shall take all necessary steps to speed up the parts shipment process from suppliers and we will insure that all employees are aware of the paper work procedures.
We will do our best to maintain 100% customer satisfaction.
Mark