We had contracted for four entry door systems. In appearance, the doors were good and the locking mechanisms were of good quality, however any potential for good operation were lost due to improper installation. We were left faced with numerous problems: locks do not engage; doors are not well aligned; drastic air leaks at every door; lock systems not properly insulated which causes them to freeze in winter; door handles loose; paint blistering up; etc.
We have tried to have the owner come to repair the issues for over a year without success. Several repair appointments were made and he failed to show up. Clearly the company, though it may have a good looking product, knows nothing about door and lock installation.
We are now faced with having to get someone else in to repair or replace these doors.
- Approximate cost of services:
- $12,500.00
- Company Response
Thank you for your comments. We are deeply sorry for any inconvenience. If you recall, the initial request for service was postponed because your husband was out of the country. That said, it has been too long so we respectfully request that you determine an acceptable date for us to go there and call us with that date. We will do what is necessary to make sure that you are 100% satisfied. You will be happy when we are finished!