Door Gallery Ltd.

We wish we had never chosen Door Gallery. A door was delivered to our home damaged and we were expected to receive it and still have it installed. I could not believe it. They finally agreed to take the door back and fix it. A second time they delivered the door damaged (scratched up) and again I was expected to accept it and they showed me the touch up pain they would use to fix it. Again, I was expected to pay and have installed a damaged door. Needless to say, I sent the door away again. Al came to my house and to try and convince me to just have it installed. At that point, I asked for my (deposit) money back but was denied. A third time the door was delivered and installed with significant scratches, but at that point it was in my doorway. I had no choice but to let them use their "nail polish" paint to paint over the scatches. What I am most disppointed in door gallery was that I was made to feel like a "difficult" customer because I was refusing damaged goods. We will never chosen Door Gallery again and wish we had not found them.

UPDATE:
We purchased a door from Door Gallery (aka Hollywood Doors) approximately two years ago. We purchased the door from Al directly.

Some two years later, the door is in very poor shape. The paint job on the door was so poor, that the paint has been peeling off.

We immediately contacted Al and indicated our concerns with the door and the quality of the paint. It is important to note, that our front door in question is “set into” the front of our house, protected on all sides by roofing and is not exposed to any direct weather elements (i.e. snow, rain, ice, etc.).

After very many phone calls to the Door Gallery office, Al indicated that he would come to our house in the spring time to “take a look at our door”. In the spring of 2014, we began contacting Al again, through phone and email to set up a time for him to come by to look at the door.

After very many phone calls, we never received a response back. When we did receive a response back, it was highly unprofessional. Al indicated to us not to call him because he was “with clients”, but he never set up a time to come and look at our door, as he previously indicated he would.

We recall one time in particular, where we called Al, he answered and then said “go write something on “Homestars” and quickly hung up.

In fact, we have looked up both “Door Gallery Ltd.” and “Hollywood Doors” on Homestars.com and have read about the numerous people who have purchased defective products and received no help or customer service in return. Poor business practice is clearly evident.

We have reviewed the warranty given on the back of our receipt and it indicates that “Workmanship of all Windows & Doors are warranted for a lifetime from the date of installation”.

Stay away from this company. Look them up on the Better Business Bureau website, and you will also see their "F" rating.