Really BAD Experience became a GOOD Experience
Note:
My experience w/HPT started off very badly, but it turned out to be amazing: Please read the entire review.
Fist of all, I am a real person & this is a real review.
Do not be sold by HPT marketing materials. HPT painters & handyman are sloppy & unprofessional. 4 out of the 7 clauses in the contract I signed w/them were not honored.
HPT do not always use drop sheets (please refer to my attached pics) & if they do they are filthy dirty & not at all like the drop sheets used in their marketing video.
HPT painters are sloppy & don't care enough to ensure that trim, outputs & door knobs are painted around carefully or covered. They do NOT clean up after themselves & they do NOT provide the client w/daily reports/updates. Only two of the three colors I carefully chose for my rental units were used. Window treatments were taken down, but fixtures & screws were lost making it impossible to hang the treatments up after the work was completed.
The work of the HPT handyman we used to install a new laminate floor throughout the main unit as well as remove & replace the shower stall tiles was exceedingly sloppy & unacceptable. Please refer to the attached pics.
The list goes on...
I implore everyone looking to paint their home to go elsewhere; find a painting company who actually care about the standard of work they do along w/treating their clients w/respect. I will shortly begin painting my own home; HPT just lost a very big job.
In conclusion: HPT charge top dollar for sub-par work. BEWARE!!!
Addendum:
HPT are making every effort to ensure that I am happy. They have agreed to redo the work done by their handyman. And, we discussed steam cleaning the hallway carpet that was not covered w/drop sheets - at no expense to me. All other issues related to the painting of my property have been addressed. Brian, the owner, is a gold-star professional. And, Rick, the project manager, is truly a stand-up, honest guy. Once all of the work is complete, I will provide an updated assessment. I'm impressed!
Update:
I cannot say enough about HPT. They truly care about customer satisfaction. The shower stall in my rental property was redone from scratch; it looks terrific! And, they followed thru on their promise to professionally clean my flat & steam clean the stairwell leading to the other flats. My rental property is spotless! I will be hiring HPT in the spring of 2017 to paint the exterior bricks of my home.
- Approximate cost of services:
- $15,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Cynthia, Thanks so much for taking the time to give us your feedback. As mentioned in my message to you via phone, we are 100% committed to ensuring you are happy and taken care of. Myself, Rick my field manager, and our team have been back to take care of you over 8 times, and we will continue to be until you are satisfied. Since your most recent inquiry, Rick has since been in touch with you and is in the process of making arrangements to have your tiles taken care of as well as anything else you mentioned in the meeting with him on Tuesday. Despite some of those pictures being taken prior to our previous round of touch ups with you, please give us a chance to take care of your tile situation and I'm sure we can make things right for you. Again, thanks for the feedback and although I can't change the past, I'll do everything possible to make the present and future as seamless as possible. I appreciate your understanding in this matter. Sincerely Brian. I just got your updated feedback, and I'm so glad things worked out in the end and I really appreciate your patience throughout this entire process. Thanks so much for being open and honest and telling us what you think as this is the best way we can improve and make ourselves better, and serve our clients better. It was our pleasure working with you, and I really look forward to hopefully working with you again soon. Please don't hesitate to contact me directly should you have any other questions. Sincerely, Brian.