We called Peter to asked a few question and agreed upon a price. His pricing was in line with other movers we called. We agreed on a date and time. He called a day before to confirm appointment. On moving day, there was a slight delay (30 minutes) from our scheduled time, but Peter called to advise of his delay which was appreciated and not a major issue. Move went very quickly. Peter team were hardworking and quick. They seemed to work well together. Payment was not requested until after all items were unloaded. No issues. Would recommend Payless to others.