We've been wanting to change the lock on one of our doors for a while. I emailed a few companies last week and FC were one of 2 that responded. I chose them as the start price of the locks was the lowest (we wanted to see a range of low - middle - high) and the call out charge was reasonable. We called and asked about the cost of labour and were informed that it was included in the price of the lock. Our technician arrived late, but was in constant contact with us that evening, and was very professional. Unfortunately, there was a lot of traffic (understandably due to the bad road conditions). He was a nice guy, but we didn't get the variety of locks that we were hoping for - he really just had one option for us - which, after he added the labour charge of the lock replacement (which we thought was included) was well over $100 more than the start price we had been quoted. I was disappointed in the lack of choice, but we decided to go ahead and just get the lock changed. That may have been the best choice for us, and what we would have chosen in the end, but we didn't feel we had the opportunity to explore our options. Our technician even mentioned he didn't carry anything lower than the one he was showing us (in the deadbolt line). Having said that, the service was professional and reliable and we can't fault them for that. If i'm in a bind i'll probably use them again, but may go elsewhere on referral.
- Approximate cost of services:
- $180.00